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SynGabs's avatar
SynGabs
2 years ago

Re: Madden 24 keeps losing connection to EA servers

I'm using ethernet with very good speed. The network is not the issue because I have already tried playing on wireless, ethernet and used my phone to switch connection but the issue still popped up so it doesn't come from my network.

I have tried getting the DNS to 8.8.8.8 and 8.8.4.4.

I used "cmd" to empty the cache and reset all IP settings on IPV4 and IPV6.

I did the power cycles on my pc and on the router.

I have uninstalled the game 3 times.

I checked files integrity.

Nothing worked

4 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @SynGabs 

    Would it be possible to test either on a new user or admin account, or trying your device on a different network?

  • SynGabs's avatar
    SynGabs
    2 years ago

    I am the only person using this PC, so I am on admin account. 

    My previous message said this "The network is not the issue because I have already tried playing on wireless, ethernet and used my phone to switch connection but the issue still popped up so it doesn't come from my network."

    So I already tried using a different network.

    It's becoming really annoying that EA can't get things right and try to pin that on users account or network when you can see I have already tried another network

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @SynGabs 

    To confirm I had recommend trying that in case there was an issue with the windows account being used, in the past we have seen this help with players on a PC.

    However, if that did not help us I am more then happy to pass feedback along to the team!

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