Re: Madden crashing

I’m on ps5 

my psn is Brantieyy (capital i)

Hey @Brantlo 

When you have a moment can we try the following?

• Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
• Verify you signed into your PSN account
• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Entering Safe Mode and Rebuild your PS database

Done all of that twice 

This is happening to me as well. In every game mode, but I play mostly CFM. It will happen sitting in main menu, trying to do training is impossible, and playing a game, I might get a drive in before I get kicked back to main menu with error messages that I will attach below. 

Xbox X/S

cvaughan598

Yes, I am getting an error message

At most a drive, tonight it was 3 plays. 

Wired/Fiber Optic

Nothing that I'm aware of, the game is just unplayable because of it. 

I've attached the error messages that I've gotten below. Usually get the Connection Lost or Error, lost connection to EA servers. I've only gotten the other Error a couple of times. But it has happened. 

So far, I've tried the following:

Cleared cache and reset xbox

checked for updates

gone through connection and advanced connection guides

NAT is open

Changed DNS settings

I've reset the modem into the house, reset the router, opened port forwarding for necessary ports for Madden 24. 

I've called my ISP to make sure there isn't an issue there as well as checked internet connections and speeds for bottlenecks. 

This started 5 days ago... Playing a game in CFM, game ended because of one of the errors attached. We tried playing again, the game froze up where neither of us could call a play. After 3 delay of game penalties I was kicked for excessive delay. Since that point, I have not been able to complete training or play a game without getting disconnected from the EA servers. I've tried other xboxes, I've tried other games. Even went back and played Madden 23. No issues there. Only having issues with Madden 24. I was even streaming my last "game" that lasted a few plays. The Internet isn't getting kicked off, I'm getting booted from EA servers I believe. 

Trying to get issues accelerated here appears difficult. I've looked all over for ways to send this otherwise. Any help would be greatly appreciated so I could continue my CFM. Last Madden it was getting an entire CFM wiped, this Madden it's this. Thank you. 

I am having this same issue, as well as three of my users in my CFM league. We have tried all the troubleshooting guidelines, and still no solution. 

No, I am not on any preview programs. I completed a private CFM on an alternate account this afternoon and was able to finish without issue. I got back on my regular account and was able to do training and practice without issue for the first time in 10 days. I'll try to play a game tonight to see if it continues.