Forum Discussion

Surzint's avatar
2 years ago
Solved

Unable to connect to EA Servers Xbox

"Unable to connect to the EA servers. Please check your network connection, or try again later. See ea.com/unable-to-connect for additional information."

I’ve been showed this message while trying to enter any ea game in my XBox Series S. My brother does’nt have this problem and we connect on the same Xbox. 

Any idea why? Thanks a lot!

  • Hi there, @Surzint 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

20 Replies

  • Im on 5G with a wireless strength of 86% shouldn’t that suffice. I’ve never had 100% 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Grutty33 

    86% is really not a good connection for gaming. Wireless in general is not recommended for gaming. Something else you can try is putting your console on its own wireless channel. That can be done in the router settings. However, disconnects and lag will most likely still occur.

    You may want to consider getting a powerline adaptor. Those have been a very good solution for others in the same situation. Myself included.

  • I had the internet people come out. I’m at 100% connection but still can’t complete a game 

  • Brought the modem into where the TV is and all, but still no luck

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Grutty33 wrote:

    Brought the modem into where the TV is and all, but still no luck


    You should be taking your console and TV/monitor within a wire's reach of the router.  Moving the modem closer and remaining wireless is not going to resolve this.

  • Hey so I bought an Ethernet cable and still no luck. It’s saying can’t connect to the dhcp. No idea what that is but can you pleaseee advise. Madden is dropping this week and I can’t keep getting booting. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @Grutty33 

    When you view the network settings screen on your Xbox, does it say you're using IPv4, 6 or both?

  • I feel like at one point I was getting both 4 and 6 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @Grutty33 

    Having just IPv4 is fine. Try following the steps in the article here for using alternate DNS settings.

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