Re: DirectX Error - EA Madden NFL 25

Hi @EA_Illium - Thank you for helping look into this.  Attached is my dxdiag. 

Hello, I'd like to bump my previous comment so this issue can be resolved.  I bought this game on launch day and have still not played a single game in its entirety

Hey @Caaaaarrrrllll 

Looking at your dxdiag to confirm I only see it listing the "Intel(R) Iris(R) Xe Graphics" as your graphics card, I wanted to check if your device should have any other Graphics card?

If not I don't believe the intel Xe is strong enough to run Madden 25, for more information on system requirements check out our site here. 

Hi @EA_Illium,

My laptop has an Intel Iris Xe as well as an NVIDIA GeForce RTX 3060.  I attached screenshots of both in the dxdiag. This setup handles dozens of other games (including past Madden releases) without issue.  I'm wondering if the game isn't recognizing the RTX and is trying to run on the Iris alone?

Hey @Caaaaarrrrllll 

Thanks for confirming I might have missed seeing it in the dxdiag, can you check via the Nvidia app that Madden 25 is defaulted to run with the 3060?\

If you don't use the Nvidia app, you can try via Windows settings or with the steps in our guide here. (under "Create a gaming profile")

Hi @EA_Illium,

Interestingly, the Nvidia GeForce App does not recognize either Madden game I have downloaded.  It does recognize other EA games I have.  So I am unable to confirm there that the game is defaulted to run on the 3060.  

I had made adjustments in the Nvidia Control Panel to run the game on the 3060 though.

Hi @EA_Illium - I should've worded that differently.  I had previously added it to the Control Panel before reaching out on this forum.  Issues still persisting.  Thanks again for your help.

Hi @EA_Illium 

I have clean booted several times, same issue.  Immediate crash with "DXGI_ERROR_DEVICE_HUNG" message.

Hey @Caaaaarrrrllll 

To confirm a Clean Boot is separate from secure booting your device. If secure boot is not enabled on your device can you enable it and check if the DirectX error continues?

@EA_IlliumCorrect.  I have clean booted. 

I have run System File Checker, repaired game files, uninstalled and reinstalled the game file, cleared the EA App Cache. I've capped frame rate, adjusted visuals to lowest settings.  I have secure booted. The Nvidia control panel is set to run this game on the RTX3060 card.

The issue persists, with this game only.

@EA_Illium Bumping my previous post..

@EA_Illium waiting on next steps?

@EA_Illium 

I was having the same issue, came here and tried all of EA's suggestions to no avail.

I found a solution that worked for me. Zero crashes since

1. Reset your Nvidia GPU to default settings in Nvidia Control Panel 
2. search graphics settings on your PC, add Madden 25 if it is not already in the list, and select your laptop main GPU as the GPU Preference 
3. google Microsoft visual C++ and download X64 and X86. It will say already downloaded, but i will fix any files that are corrupted
4. Restart Computer 

EA sucks and won't even respond because they don't have answers to their own games issues. Hopefully this works for you 

@MasterOfQuackFu 

Thank you!  I’ll try this tomorrow. 

Hey @dasilentsnipa , thank you so much for giving me something new to try. I have an AMD GPU, not Nvidia, but I reset those settings, and followed all the rest of your steps but unfortunately my game still crashed. 

@MasterOfQuackFu Did you set driver as the main driver in AMD app or did you do it through graphics settings? I think this game has issues with telling a laptop which GPU to use. You can also try turning ambient occlusion off in-game if it's crashing after a game starts

. I also added an exception for the game files in windows defender and a 3rd party app i use for security. If the game crashes on startup, it might be windows defender shutting it down. Also clear steam cache and EA app cache if you haven't already. 

I never had to do this but you could try setting the game as CPU priority for the game to high in task manager> details... sometimes EA anticheat takes over too quickly and won't let you do this but its worth a try

Last thing is opening the game priorities in steam > general > launch options> type (-dx12) in the launch options window

Godspeed