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WICKEDPISSAH1's avatar
WICKEDPISSAH1
Seasoned Rookie
12 months ago
Solved

Companion app won't show gamertag after email change

Changed my EA email and the companion app won't show my current gamertag that's setup with EA account and Xbox??    it's only showing my old gamertags associated with the new email that aren't in use...
  • EA_Illium's avatar
    EA_Illium
    12 months ago

    HI @WICKEDPISSAH1 

    Thanks for the additional information!

    It's not recommended to have more than 1 of a specific platform connected to your EA account. 

    I would recommend reaching out to our support to have a look and assist with removing the older account 

     

    1. Go to the EA Help homepage.
    2. Select Madden NFL 25 
    3. Select the "See all help topics"
    4. Select the option I want to update my EA Account information
    5. You should be able to choose from Chat or Email (options can vary) 

    Cheers!

     

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
12 months ago

HI @WICKEDPISSAH1 

Thanks for the additional information!

It's not recommended to have more than 1 of a specific platform connected to your EA account. 

I would recommend reaching out to our support to have a look and assist with removing the older account 

 

  1. Go to the EA Help homepage.
  2. Select Madden NFL 25 
  3. Select the "See all help topics"
  4. Select the option I want to update my EA Account information
  5. You should be able to choose from Chat or Email (options can vary) 

Cheers!

 

WICKEDPISSAH1's avatar
WICKEDPISSAH1
Seasoned Rookie
12 months ago

thank you.  will try that.

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