1 year ago

Unable to send H2H invites to friends

I am unable to send a invitation to friends - h2h game play on Madden 25. I receive the following message - "That action could not be completed." "Try again." I was able to send invites previously and made no changes.

[CM - updated thread title for clarity and visibility]

14 Replies

EA_Illium
EA Staff (Retired)
1 year ago
Hi @Ruffonez

Would it be possible to get more information on this?

EA ID (PSN ID/Gamertag):

Which platform are you on?

Does this only happen in one game mode?

Please share any steps you've tried so far to resolve the issue:

If possible, share a Screenshot or Clip...

Cheers!
Ruffonez
1 year ago
EA ID (PSN ID/Gamertag): Ruffonez
Which platform are you on? PS5
Does this only happen in one game mode? any time trying to send h2h game play with friends
Please share any steps you've tried so far to resolve the issue:
If possible, share a Screenshot or Clip...
EA_Illium
EA Staff (Retired)
1 year ago
Hi @Ruffonez

Thanks for the additional info! Can we try a few steps first based on your platform and let us know if this continues?

Spoiler

Make sure you have the latest software update.

Troubleshoot your connection to EA games

Unplug any devices attached to the USB slot.

Perform a power cycle.

Restore the license for the game.

Go to Settings on your PlayStation.

Click Account Management then Restore Licenses.

Cheers!
Ruffonez
1 year ago
@EA_Illium sure - should i try now? or let me know when
Ruffonez
1 year ago
@EA_Illium still not able to send h2h friend invitations
EA_Illium
EA Staff (Retired)
1 year ago
Hi @Ruffonez, Thanks for trying those steps. Do you remember when this first started? Where any changes made to your PS5 or EA accounts?
Ruffonez
1 year ago
It started probably about 2 weeks ago. When the game came out i was able to send invitations to friends. Now I can only accept them. No changes to my account were made - I've only played the game online .
EA_Illium
EA Staff (Retired)
1 year ago
Hi @Ruffonez, To check are you trying to play cross platform, or are your friends on the same platform?
Ruffonez
1 year ago
Same platform - PS5. This is extremely frustrating, we pay for the game and the ability to play online and its not working and there is no urgency to fix the issue. I'm about to give up on Madden
Ruffonez
1 year ago
Is there anyone that can tell me why after I paid for this service it still not working - and there is no customer support ? thank for nothing!