Have Not Received The Genki Promo Pack

lamborghini1217 With this specific pack, the team was made aware that players either weren't receiving it or were unable to open it. Currently, the workaround is to open packs you have or play a game that earns rewards to open. You basically need to open more packs for that one to allow you to open.

I just posted a new forum, please read through that and let me know what I should do, the ea support team that I’ve spoken to sounds uneducated and I’m extremely disappointed that being an ea customer for the last 11 years leads to this.

lamborghini1217 When it comes to sets, rewards etc, that would be handled by support. They have a process in place for these issues. We will only send it to the games team if there is a mass-wide issue amongst the players not getting the rewards, accessing the set, etc. Missing content is always a support contact, not a forum concern.

What about the Patrick surtain II set I did?

lamborghini1217 Being that it is a promo pack, you as the player have to wait about 24 hours at the most before we can start looking into it. Any reports before that they will say have them wait.

How long do you think it should take

lamborghini1217 Hey, so since this just happen, there is no "fix" besides waiting. Typically logging out and back in, playing some games where you get rewards pushes it through, but there can always be delays in those packs. As for the rewards, its all server side so its there, you just may not see it on your end yet. Again, unfortunately it is a waiting game. Once the servers play catch up and sync everyone's account, and they don't show up, let us know and we can alert the team but support would be the ones who have to grant rewards if they need to be granted.