94-96 BND Flashbacks Pack Missing Players

I opened 2 of these packs today by claiming them with weekly spotlight tokens in sets. However I wanted to take Takeo Spikes 94 version but only his 96 version was available when both should have been and this was the case for multiple other players. I know EA gave makerights before for this happening but the issue is still not fixed it also happened weeks ago after they first gave makerights but no one at EA bothered to solve the issue and award makerights and the same has happened again. This is unacceptable as I've lost tokens and not got the player I wanted and EA have been no help at all once again. I even sent screenshots of whose in the pack to prove I'm not lying and even the ea live chat person said that even though it will be reported to the necessary team that it is unlikely that it will be seen and anything done so it just proves EA don't care about anything but money.