Online head to head seasonending ranking points not right

“Hi, the end-of-season 3 ranked points you sent me are incorrect. For the last two weeks, my points did not go up or down, regardless of wins or losses, and stayed the same. I actually had over 3,444 points, which placed me in the top 100 players. It’s disappointing to see this discrepancy, and I’d appreciate it if you could review my case and correct my rewards accordingly. Thank you.”