Forum Discussion

BallinRawlingzz's avatar
8 months ago

PSN is connected to EA account that I no longer have access to

I need some help on this, this has been a problem. I used to be able to change the email when I start games. But now I can’t access the servers and the two step contacts I no longer have access to. 

can you manually change the two step contacts so I have access to my games?

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    8 months ago

    BallinRawlingzz​ 

    When helping with specific issues, like account changes, purchases, and missing content, we must verify that you own this account. We want to ensure we’re not compromising your account, so we can’t help with your issue currently.

    You can contact our live support on our Help Site. To request a chat or open a case through email:

    • Select the EA App
    • Select one of the account issues, like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option

    Please note: These are not situations in which Community Managers can assist over the forums, as we are not Live Support and cannot validate account ownership.

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