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NinjaOfficer's avatar
2 days ago

Ultimate Team Access Issue on One Account

For some reason I'm able to log into ultimate team but my son can't.  Initially he was trying in his own console, but now we've even tried on the same console.  I can log in and he can't.  

His account is not showing up.  His season level is blank and his earned coins shows zero.  But then every other attempt he numbers are correct.  He also can't log into the mobile app.  He logs in then it immediately kicks him back out. 

He's kinda upset.  There were a few cards he was saving to buy and the prices dropped into his budget.  But he couldn't log in to buy them.  Now someone else has purchased them.  

Are you guys having trouble logging in?  Why is it isolated to individual accounts vs everyone losing access? 

(cm edit updated title for vis)

8 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 day ago

    NinjaOfficer​ Hey,

    So there were some connection errors happening, and then the team did some maintenance. This should be resolved. The good thing is that all that is server-side, so you cannot really lose it all. I understand being upset about this one. My nephew plays it daily and is always messaging me on it.

    If the console and the game are up to date, log out of each account on the console and log in with just one. You can also delete the gamertag and then log back in. That will sync it all, but this sounds more like a server thing than an account issue.

    Let us know if it still does not work for you.

  • 89792004's avatar
    89792004
    Seasoned Newcomer
    2 days ago

    Yhe, but like i buy the game today, i started play like 2hours ago and i could play but for some reason i stop for something and after i couldnt play anymore i just do the combine on superstar mode

  • Dustin87gg's avatar
    Dustin87gg
    Seasoned Novice
    2 days ago

    Yeah apparently its worse for PC and ps5 I know someone playing on Xbox fine

  • WillyMacYaMomma's avatar
    WillyMacYaMomma
    Seasoned Newcomer
    2 days ago

    I've been down for the past 2 hours as well. They might as well give us Free LTD Tokens for this latest not being able to log in to play crisis. Its weird how my cousin 10 miles away from Me can be playing but for Me the Servers wont even let Me in. This is pathetic. I dont have much reason to play any other EA Game moving forward. 

  • 89792004's avatar
    89792004
    Seasoned Newcomer
    2 days ago

    Is the error 512 that you have, if it is for me is the same, i try to unistall the game, abd install again, put data base on playstation, put other password in ea account and nothing change

  • I don't understand how it's a connectivity issue from them if I can connect and he can't though.  Isn't that weird?  Or is it common to be different for everyone?

  • Dustin87gg's avatar
    Dustin87gg
    Seasoned Novice
    2 days ago

    Yep been off for 2 hours, its ridiculous how much money we pay for a game to be ran like this

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