Finally Enjoying Madden , Until Their Automated System Banned me

I already added one message to this forum and received no response or help. EA_Kent​ this needs to be addressed. There no telling how much money has been stolen from peoples pockets in the form of a false ban . If you want to have a trigger happy bot , so be it , but there has to be a way to get help. Nobody finds resolutions , they simply hope they get lucky and see their coins added to their account randomly through a customer service grant.

my Xbox Gamertag : Shams Bomb
please make things right ... I do not remember the total number but it was over 16 million

Sorry that happened to you, man. I'll be honest--I'm afraid to do ANYTHING involving the auction house, for fear I'll be wiped too. I don't know why they've taken a "guilty until proven innocent" stance, and then to make it worse, provide no opportunity to prove yourself innocent. I would think at some point they have to realize that it needs to be fixed. 

It really should be that they have to have clear, specific, concrete evidence of violation, and be able to provide that to the player in a detailed explanation. How insulting to us that instead of "the customer is always right," their policy seems to be "the customer is a cheater." 

I hate to tell you guys this but the only thing you can do is just make a new account and move on, just do NOT spend money on the game anymore. All i did was work the auction house and i got coin wipes and banned. 2 appeals denied and no explanation what i did wrong. Out of all the MANY MANY MANY MANY people that have had this same problem i know of ONE person that got made whole. It took him till 3 weeks before the new game came out and he had to actually go thru arbitration which will take 45-60 days. 90% of their customer servive is automated so all you will get is the boiler plate e-mail they send everyone saying you are denied with zero explanation

Well it seems like many of us aren’t alone. I’ve played madden for over 10 plus years and have never done anything wrong, never been banned nor have never received an email saying my account was banned. Earlier in the day yesterday I logged onto my account for the first time in a few weeks. I grinded the hell out of the game when it came out and haven’t really had as much time until now to play again. I log on and boom over 1 million of my coins that I’ve spent probably days (sadly) in real life trying to earn, all gone. My auction house is also banned and I have no clue what to do (as this has never happened to me). I’ve tried contacting support and everything the past two days and all it has me do is wait in a queue. (That also went up in time the longer I waited) which seems a little bit broken. Anyways I also need help with this fix along with many others who seemed to have been either hacked or banned for no reason. If what’s true about bots in this game just randomly banning people, that’s just sad for the actual fans of the game like myself that have gotten back into madden this year. I really hope someone can help all of us with this same issue.

xbox gamer tag:    jdaly38

thanks again and please help us.

Unless you're dropping hundreds to thousands, they won't help you get a new game and save y'all selves the time.

i have also played Madden since the very beginning and this has never happened until now. Un fortunately Weedwacker is right. Dont waste your time. EA will never admit that they are in the wrong and have serious problem here. They will deny, deny, deny and with zero explanation. Even if you do spend a bunch of money it wont matter, they are taking their accounts as well. The whole thing is automated. The people that could actually fix this broken system likely aren't even aware there is a problem this big. I mean every time  i come on here there is someone new this has happened to. That alone should tell EA there is problem. I mean we're not ALL cheaters LOL. Bottom line is EA DOES NOT CARE ABOUT CUSTOMER SERVICE WHATSOEVER