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hoodiekevonn's avatar
hoodiekevonn
Seasoned Newcomer
1 day ago
Solved

Have not received the pack I bought

Have not been giving my packs. I bought the 950 point platinum pack from the season specials and have not received my pack 

  • Marking as solved only for visibility. We are currently investigating these reports. 

    Hey all, 

    We appreciate the heads-up on the pack not coming through for you. 

    We are currently looking into this. Once we've got an update, we will follow up here and let you know. 

    Thanks for bearing with us while we're looking into it. 

3 Replies

  • TTVBig_Sweatzz's avatar
    TTVBig_Sweatzz
    Rising Rookie
    11 hours ago

    Yea it shows 1 unopened pack for me as well. At least they’re investigating it 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Marking as solved only for visibility. We are currently investigating these reports. 

    Hey all, 

    We appreciate the heads-up on the pack not coming through for you. 

    We are currently looking into this. Once we've got an update, we will follow up here and let you know. 

    Thanks for bearing with us while we're looking into it. 

  • BlazePatrol1313's avatar
    BlazePatrol1313
    Seasoned Newcomer
    1 day ago

    This just happend to me I reached out in the contact us and they had nothin for me, is it also showing you having 1 unopened pack and when u click on it then says you have no packs? Im also on playstation

    Also now the companion app wont work cause of it either when I went to try to see if I could access the pack in there

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