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xxdesl4y3rxx's avatar
xxdesl4y3rxx
Seasoned Newcomer
3 days ago

Re: Ea stole 4 million coins from me. False Coin wipe

Hello I hope everyone’s having a great start to their Fridays. I’ve been playing madden for a decade now and can say, i’ve never experienced anything like this before. EA has truly set a new low. As you all know there is a crystal Patrick Surtain, he was available for $250. I bought Packs and got my Patrick Surtain very early, then sold him as the rest of my team on September 8th. I believe September 9th the redux offer was in store, and his price tanked. I had no clue about this redux, or when it was going to come out and could’ve never avoided selling him right before the giant dip (causing the auction house bot to flag my account). I know it’s not wise, and most of you will probably feel negative about this but I did spent a good chunk of money on madden this year. Like I said i’ve been a fan for a decade. Close to $500.. and this is all on packs. Money to EA. I chose to play the game the right way, give my money to EA, and invest my time into a game i’ve enjoyed for years only to have my entire teams value took from me (8mil mut coins).

 

Ive talked to EA hell three times, all three times denied. I’ve spammed social media and no response. I know they see the notifications, but they choose silence. I hope someone at EA cared for their consumers. It’s sad a slight moment of their day could fix many of ours. I never asked for the world, or make rights, or anything other than what belongs to me. It sucks EA turns their head and acts like we don’t exist I know i’m not the only one. 

3 Replies

  • xxdesl4y3rxx's avatar
    xxdesl4y3rxx
    Seasoned Newcomer
    3 days ago

    Join me in sending EA a letter of arbitration!

     

    Dispute Summary

    • Parties: (name) (“User”) and Electronic Arts Inc. (“EA”)
    • [edit: email address removed]/EA_name
    • Game: Madden NFL 26
    • Nature of Dispute: On or about (?/?/25), EA falsely banned my account and/or removed in-game items and coins without valid cause. I had lawfully purchased content and invested real money into Madden Ultimate Team, including 12,000? points. Despite attempts to resolve this through EA Support, the issue remains unresolved.
    • Amount in Dispute: Approximately $??,

    or in-game assets: 8,000,000(replace) coins.

     

    Relief Sought

     

    Through arbitration, I seek the following remedies:

    1.Restoration of my Madden account and all legitimately acquired in-game assets; or

    2.Refund of all real-money purchases made on my account totaling approximately $??;

    3.Any other relief deemed just and proper by the arbitrator.

     

    Arbitration Forum

     

    Pursuant to the EA User Agreement, I will initiate arbitration with the American Arbitration Association (AAA) if this matter cannot be resolved informally.

     

     

    Please consider this my formal demand for arbitration. I request that EA contact me within 14 days of receipt of this letter to discuss resolution. If I do not receive a response, I will proceed with filing my arbitration demand with the AAA and include this letter as evidence of notice.

     

    Thank you for your prompt attention to this matter.

     

    Sincerely,

     

    Brandon Davison

  • ZakkJJames's avatar
    ZakkJJames
    Seasoned Newcomer
    3 days ago

    Sam thing happened to me. They just keep telling you to resubmit but it’s going to the same bot that is declining everybody. 

  • xxdesl4y3rxx's avatar
    xxdesl4y3rxx
    Seasoned Newcomer
    3 days ago

    Miss when things like this use to happen and we’d at least get updates on twitter, now they’re just doubling down.. betting on us to spend money on packs to recoup coins lost. Absolutely predatory, needs to be laws against this. Thankfully like I stated before i’m going to send them a letter of arbitration on monday, I recommend you & everyone else do the same thing. May go on a vacation when I get my money back haha

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