Missing pre-order/deluxe edition items

Did you get a pre-order code and if so, did you redeem it?

EA_Aljo​ yes I’ve done that and all it does is take to form to fill out i click on submit and it brings back to the same screen 

Does the bot ever ask if this fixes your issue? If it does, say no and that should give you the option for opening a chat with an advisor.

EA_Aljo​ all it does is bring me back to the screen in the screenshot 

What is happening when you try to open a case?

No option for chat 

I did try that it wouldn’t allow me to open case I tried submitting multiple times 

Hey there. Thanks for reaching out. Take a look at this article for missing content in Madden 27. If that doesn't resolve this for you, use the 'Contact us' button at the bottom of that page to open a case with an advisor. They'll investigate this for you.