[ERROR] Unable to retrieve your progression information from EA Servers at this

chingan_su_madre

PS5

The whole EA. It keeps saying unable to retrieve data. 

Have you tried power cycling your console and local network (Yes/No)

Yes

When did you start experiencing this error? Did you always experience it or did it show up after an update? When did it start happening?

It started happening as soon as i opened the game. I’ve had it for two months now and still keeps giving me the error. I don’t know what to do

@KiwiRayLewis 

The Yard is not in Madden 22 Mobile yet, but would you be able to download the latest version and login since progression was shared among both accounts to see if that has any positive effect on you editing the Avatar in Madden 22?

Thanks for getting back to us with the details. The team is still looking into this and it seems to be a difficult issue to locate the root cause. We're looking to gather as much information as we can from players here to determine what was done prior to the error to help them with the investigation. 

@KiwiRayLewis 

You're not able to unlink Mobile from your EA account through the mobile app. I can't guarantee that would even work though, but thanks for confirming the steps for us so we can get this over to the team. We'll continue to update you all on the status of this as soon as we can.

@KiwiRayLewis

Can you DIRECT MESSAGE ME your Madden User ID? It's found under Settings in the top right corner for Madden Mobile. It's the numbers.

Also, are any of you able to launch the game from a different account on the same console? If you only have one copy of Madden 22, there is an option to share your game to other Gamertags/PSN IDs on the home console. We want to verify this is specific to the account you're experiencing this error on. 

If you are able to launch the game from a different account without the error, can you let us know what happens when go back to your main account? 

Thank you for the help.

Only have one account on my ps5. So it’s specific to my account. Not sharing madden either.

Yes, jasz_3