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vrwolf67's avatar
vrwolf67
3 years ago

Game causing console to shut down PS5

Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? vrwolf67
Date/time issue occurred Constantly but most recently 11-8-2022 10AM
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Face of the Franchise
Summarize your bug The game constantly has a bug that causes my PS5 to fully shut off randomly and I need to unplug my console and hard reset it in order to be able to use it again. This error only happens when playing madden as I’ve tested it with numerous other games and don’t ever see the issue. I’ve also cleaned the vents of my PS5 and have it in a well ventilated area. This issue only happens when playing madden.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? This bug happens randomly but I can never get in more than an hour worth of game time before this happens. It most recently shut off randomly while in the menu between games for face of the franchise but it also happens playing any other mode.
What happens when the bug occurs? My entire console fully shuts off randomly and I need to hard reset it by unplugging and plugging it back in for it to rebuild the database. But this doesn’t fix the problem as it continues to happen every time I play the game.
What do you expect to see? For this console breaking bug to be fixed so I can actually play the game I paid for or to get a refund for a game that crashes my console.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? Vrwolf67
Date/time issue occurred Constantly but most recently 11-8-22 10AM
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Face of the Franchise
Summarize your bug The game constantly has a bug that causes my PS5 to fully shut off randomly and I need to unplug my console and hard reset it in order to be able to use it again. This error only happens when playing madden as I’ve tested it with numerous other games and don’t ever see the issue. I’ve also cleaned the vents of my PS5 and have it in a well ventilated area. This issue only happens when playing madden.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? This bug happens randomly but I can never get in more than an hour worth of game time before this happens. It most recently shut off randomly while in the menu between games for face of the franchise but it also happens playing any other mode.
What happens when the bug occurs? My entire console fully shuts off randomly and I need to hard reset it by unplugging and plugging it back in for it to rebuild the database. But this doesn’t fix the problem as it continues to happen every time I play the game.
What do you expect to see? For this console breaking bug to be fixed so I can actually play the game I paid for or to get a refund for a game that crashes my console.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

madden nfl 23

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @vrwolf67 

    This still sounds like an overheating issue. 

    Take the panels off the console, remove the fan and clean all vents, fan and heatsinks, preferably with a can of compressed air (held vertically).

    I was ready to replace my PS5 at one point until I REALLY cleaned it and it has not crashed like this since. 

    Thanks.

  • vrwolf67's avatar
    vrwolf67
    3 years ago

    I followed your advice. I took apart the panels and cleaned everything from the inside out. After getting it back together and trying madden the game still crashed within about 40 minutes. After rebooting my PlayStation again I then proceeded to play the new God of War for several hours without a single problem. This goes to show that this is some bug within the Madden game itself that you refuse to fix. It’s annoying that I can play literally any other game without it causing my console to shut down. But as soon as I play yours it leads to a problem.

  • GooseDaddy's avatar
    GooseDaddy
    3 years ago

    Gamer tag: Goosedaddy420

    I am experiencing this same issue. The game causes my PS5 to crash after about an hour of play time. I then must unplug the console to be able power it in again.

    I can also play any other game for extended periods of time without issues. 


    Please fix this issue, I love this game but am very frustrated with the constant crashing that occurs.

    This crashing is not isolated to Face of Franchise mode. I have had local head to head matches crash the console in the same manor. 

    Thanks you for your attention to this issue.

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