Latest Update today on 04/06 causes game to not launch with DX error message.

same issue  my game was working after update but capped at 30 fps regardless of settings i turned on vsync game crashed now wont work at all lol

Hey everyone, 

Thanks for reaching out about this. I just wanted to gather a bit more info: 

• Are you launching Madden NFL 23 directly through the EA app? Are you launching it through Steam or Epic Game Store? 
• Have you tried rolling back your NVIDIA drivers to a previous version to see if that helps? 

If possible, please also attach a DxDiag when you've got the chance. For more info on how you can pull one up check out this article on the EA Help website. Once you have the text file please attach it to this thread.

Thanks! 

@EA_Kent

Here is a DX diag. I too experienced the issue where my framerate was capped at 30 after installing the most recent Madden patch. However, my game stopped working after I changed the framerate cap to unlimited. The game will launch and I can hear it running (Music etc), but the video will be frozen on the initial loading screen. Also if you alt tab out of the game, it will fully crash and remain frozen in windowed mode. I am an IT professional and have more or less attempted all conventional troubleshooting means. Any help would be appreciated.

Additional info that may be helpful:

-Am launching from the EA app
-Have latest graphics drivers but have tried old drivers as well
-My system is running fully AMD unlike the others reporting this, so it is highly improbable that this would be a graphics card/driver related issue
-Have tried fully reinstalling and repairing the game 
-Have tried limiting my computer and monitors frame rates to 30 fps/hertz

@PuIIGame 

Thank you! I appreciate the info. I'll pass this along. 

Thanks again for the info, everyone!

If you're also able to grab EA app Error Report IDs that would be helpful as well. For more info on how you can pull one up, check out this article on the EA Help website. 

Once you have the Report ID please share it in this thread. We just need the ID, not the actual log files themselves. 

Thanks! 

Also having the same issue. The menus, play selection, cutscenes, and sometimes gameplay are now all locked at 30 fps. I have tried unlocking my fps, locking it to 60 fps, turning v-sync on/off, turning triple buffering on/off, turning antialiasing on/off, messing with my nvidia control panel settings, nothing seems to be working. I even enabled g-sync on my monitor to see if I can override it using nvidia G-sync but had no luck. My rig is a Ryzen 9 3900x and an RTX 2070 Super for reference. 

Any update on this? Same exact issues as everyone else. Happened as soon as I updated patch. reinstalled all video drivers and reinstalled madden. 

Hey everyone, 

Thanks again for the info you've shared with us on this. 

We're working on getting a fix out for this as soon as we can. In the meantime, there are a couple things you can try that might help: 

If you're able to get into the game menu and access your settings, try disabling VSYNC. This seems to be related to adjusting the FPS cap while VSYNC is enabled. Keeping VSYNC disabled might help prevent the issue for the time being. 

If you aren't able to get to the settings menu, deleting your usersettings.dat file for Madden NFL 23 may also help. Keep in mind this may reset your game settings back to the default options. 

We appreciate everyone's patience while we're working on getting this fixed!