When the game first released at 12 I went to login and it wouldn’t let me connect to the servers to play anything online, so I just assumed it was because everyone was on the game at once. But still everytime I go to try and login and play online it says I can’t connect to the EA servers.

When I open Madden 23, I am greeted by an error message stating "In order to access the online features for this title your account on PlayStation Network must be signed into the EA servers". If I try to access any online modes (MUT, Franchise, Face of the Franchise, Online H2H, The Yard, etc.) I am greeted by the same error message followed by a second error message stating "Unknown login error occurred". This issue has been persistent since the early access launched at midnight EST the other day, meaning I have not yet gotten to play this game that I paid $100 for online. I have tried resetting both my PS4 & router multiple times, I've tried deleting the game and reinstalling, I've tried changing my DNS settings, I've tried restoring my system to default settings, I've tried deleting my Madden 23 save data, I have tried everything I can think of and that the internet has told me. Any assistance would be greatly appreciated.

keep getting an error stating that you need to be logged into your playstation network and ea account to access title info. worked earlier now is isnt working at all again on either system

I'm having the same problem as the original poster. I have reset my password, reset my router, reset my Playstation, deleted & uninstalled the application multiples times and have yet to access the EA servers.

It would be really nice to have someone from ea who is actually working on this problem explain the situation and give an estimate on when this will be resolved. The problem is clearly on their end and to have these moderators continue to say the same things over and over again about checking our internet connection, rebooting the console and modem, etc in every thread is getting really old and extremely frustrating. I understand things happen, but at least come on here, be up front, explain the situation, tell us what you’re doing to fix the problem, and how long it may take to fix it. I was stunned when I chatted with someone from ea last night and was told to come back in “some time” to see if it was fixed. What made it worse was then the guy says they’re been instructed by there higher ups to not tell us the problem or when it may be fixed. I’ve never seen customer service that’s this bad in my life. I asked for a refund and the response I got again was I understand you’re frustrated but come back in some time and hopefully it will be fixed. Ridiculous.

madden 23 - Must be signed in to access online features

676 Replies

Kingslayer_6988
3 years ago
keep getting an error stating that you need to be logged into your playstation network and ea account to access title info. worked earlier now is isnt working at all again on either system
EA_Aljo
Community Manager
3 years ago
Hey there, @FinesseUF

I'll try to help with this. Please let me know what platform you play on and if a wired or wireless connection is being used. Thanks
Bluebeardishere
3 years ago
I’m having the same problem too. PS5. I’m wired in, but most of the times I launch the app this appears.
Bluebeardishere
3 years ago
I have been having the same problem on PS5. Worked for a little bit, but not really today.
cartiohontwitch
3 years ago
@EA_Aljo Im having the same problem , I just downloaded the trial brand new xbox series s , cant sign in into madden just says disconnected from servers
EA_Kent
Community Manager
3 years ago
Hi @Kingslayer_6988,

Have you tried resetting the password for your EA Account to see if that helps? Sometimes setting a new password can do the trick with issues like this.

For more info on how you can reset it check out the EA Help website. Let me know if you're still having trouble logging in after that.

Thanks!
BearsCool51
3 years ago
I'm having the same problem as the original poster. I have reset my password, reset my router, reset my Playstation, deleted & uninstalled the application multiples times and have yet to access the EA servers.
BearsCool51
3 years ago
I'm having the same problem on PS4.
BearsCool51
3 years ago
When I open Madden 23, I am greeted by an error message stating "In order to access the online features for this title your account on PlayStation Network must be signed into the EA servers". If I try to access any online modes (MUT, Franchise, Face of the Franchise, Online H2H, The Yard, etc.) I am greeted by the same error message followed by a second error message stating "Unknown login error occurred". This issue has been persistent since the early access launched at midnight EST the other day, meaning I have not yet gotten to play this game that I paid $100 for online. I have tried resetting both my PS4 & router multiple times, I've tried deleting the game and reinstalling, I've tried changing my DNS settings, I've tried restoring my system to default settings, I've tried deleting my Madden 23 save data, I have tried everything I can think of and that the internet has told me. Any assistance would be greatly appreciated.
2236fca139f25ff
3 years ago
I’m having the same problem I’m going crazy