Forum Discussion
676 Replies
- EA_Aljo4 years ago
Community Manager
You'll need to contact the retailer you purchased the game from to inquire about a refund.
Alright listen so i can clearly tell that this is a EA problem and not a community problem because multiple people are having this issue and i was able to play last night ONE time and then i tried to log back in not even 20 minutes later and then i wasn't able to play again. and I could be wrong it might be a community error but by the looks of it it's not so could you at the very least look on your guys end just to see if there is a issue and actually reply we all just wanna play the game
@EA_Aljo any word on this? I can not recover my super old email addresses, so the the “deleted” EA account that I used to have is blocking me from signing in with my current and real one.. I am literally blocked out of playing madden entirely. Any solving of this issue?
- EA_Aljo4 years ago
Community Manager
Unfortunately, if you no longer have access to the email on your account, there isn't much we can do. You can try opening a case with an advisor here to see if they can help.
Any update on the issue? I am still unable to play MAdden.
@EA_Aljo I have an active EA account. I have an active PSN account… but for some reason my PSN is still linked to this other “old and deleted” EA account, which has a different email. And that email is long lost.. I just want this ghost account wiped out, and be able to play with my current EA account… this shouldn’t be rocket science.. I also opened up a help request with EA help… they are “unable to do anything”…
so why is it, that I bought madden 23, and the game is rigged with a Log In requirement, and doesn’t even have an offline single player mode.. I don’t even have the option to log in with different credentials.. this doesn’t make sense.
- EA_Aljo4 years ago
Community Manager
We don't currently have an update on this. I know not being able to play is incredibly frustrating. We're trying to get this resolved as soon as possible.
This is something that we can't help with through Answers HQ. You'll need to contact an advisor.
Hopefully u guys can fix it
Are refunds available???! Lol. This crazy. I’ve reset my internet and modem. Hard wired. Deleted the game and reinstalled it. This cray.
I’ve had this issue the last two days now after no problems prior. What’s going on EA?