When the game first released at 12 I went to login and it wouldn’t let me connect to the servers to play anything online, so I just assumed it was because everyone was on the game at once. But still everytime I go to try and login and play online it says I can’t connect to the EA servers.

When I open Madden 23, I am greeted by an error message stating "In order to access the online features for this title your account on PlayStation Network must be signed into the EA servers". If I try to access any online modes (MUT, Franchise, Face of the Franchise, Online H2H, The Yard, etc.) I am greeted by the same error message followed by a second error message stating "Unknown login error occurred". This issue has been persistent since the early access launched at midnight EST the other day, meaning I have not yet gotten to play this game that I paid $100 for online. I have tried resetting both my PS4 & router multiple times, I've tried deleting the game and reinstalling, I've tried changing my DNS settings, I've tried restoring my system to default settings, I've tried deleting my Madden 23 save data, I have tried everything I can think of and that the internet has told me. Any assistance would be greatly appreciated.

keep getting an error stating that you need to be logged into your playstation network and ea account to access title info. worked earlier now is isnt working at all again on either system

I'm having the same problem as the original poster. I have reset my password, reset my router, reset my Playstation, deleted & uninstalled the application multiples times and have yet to access the EA servers.

It would be really nice to have someone from ea who is actually working on this problem explain the situation and give an estimate on when this will be resolved. The problem is clearly on their end and to have these moderators continue to say the same things over and over again about checking our internet connection, rebooting the console and modem, etc in every thread is getting really old and extremely frustrating. I understand things happen, but at least come on here, be up front, explain the situation, tell us what you’re doing to fix the problem, and how long it may take to fix it. I was stunned when I chatted with someone from ea last night and was told to come back in “some time” to see if it was fixed. What made it worse was then the guy says they’re been instructed by there higher ups to not tell us the problem or when it may be fixed. I’ve never seen customer service that’s this bad in my life. I asked for a refund and the response I got again was I understand you’re frustrated but come back in some time and hopefully it will be fixed. Ridiculous.

madden 23 - Must be signed in to access online features

676 Replies

LoyalZ0NN
3 years ago
@Bluebeardishere Same with me I was playing all the last couple days now it is telling me this
haydenseiv133
3 years ago
and Im continuing to have problems on other EA titles, like I cannot play Battlefront 2, and it takes me forever to sign in to Battlefield 2042. Issue started happening on Madden 22 as well.
Mike262613
3 years ago
Did anyone figure it out yet I still can't play
EA_Aljo
Community Manager
3 years ago
Hey, everyone. We're currently investigating this and will update when we have more news. Apologies for the trouble!
Mike262613
3 years ago
@Mazzel025 Did anyone figure it out yet I still can't play???
LoyalZ0NN
3 years ago
@LoyalZ0NN I played a play now madden legacy game as the NFC then quit in the first quarter then i got back into mut hope this helps
LyricOrgi
3 years ago
I did try and restart my router. Unfortunately it did not work. I uninstalled and reinstalled the game now I have no problem with connecting to the server. Thanks for the help
Thespeedofdark7
3 years ago
Hello, I had this same problem for M23 on Xbox One. Wired. M22 signs in fine, M23 allowed me to sign in last around 7pm CST 8/17. Currently the message appears on startup, all online features inaccessible
Thespeedofdark7
3 years ago
This is now mysteriously fixed!
Mike262613
3 years ago
Trying it now

Forum Discussion

madden 23 - Must be signed in to access online features

676 Replies

About Madden NFL Franchise Discussion

Recent Discussions

MADDEN 2026 should include....

Madden is 26 suggestions

FOTF Side Activity Drill Won't Award me Gold Medal RP

Multiple PSN accounts linked to one ea account

Offline Franchise Mode