Madden 23 - Redeemed Codes not giving points

Yea whatever so why even sell cards through 3rd party if you can’t help with troubleshooting? Oh wait the money… lol I spent 200$ on this * and I’ll tell you now I’m done with madden. Ea is trash. Get it together

I know other posts exist on this very topic, but this needs to be escalated within EA. On Friday (8/19) I purchased MUT point cards from Best Buy (figured why not, new Madden, and I was using up my credit card rewards). I get home, enter in the 4 separate card codes, all of which were “redeemed” successfully. I then wait, and wait, and wait. Before I know it, it’s Sunday (8/20) and still no points. Huge bummer that I am missing out on pack deals. I called Xbox, I spoke with EA, I even spoke with Best Buy to see if this was a common problem. After some Twitter messages with EA Help, I am still in the same boat. I fulfilled EA’s proof of purchase requirement and I was still unable to be helped. All I do in Madden is play Ultimate Team…this is a huge turn off for me. Now I’m out all my credit card rewards and have nothing to show for it. There is a major need for a patch update and/or some sort of server reset on EA’s end…I hope at least 1 of the 2 would fix this.

I think this studio is probably closing down.  They are getting rid of FIFA, their biggest cash cow. My experiences with support here for BF2042 were DEPLORABLE.  "issues fixed bye" then youd log into the game and it's still a problem.  One week into madden "team affinity fixed bye!"  and pages of pages of responses saying it's still an issue to complete radio silence.  I dont think they use project managers.  It's fairly evident.

@hulksmash5164 

As long as you provide the information the advisor is asking for, they should be able to help. Normally, issues with gift cards need to be handled by the retailer though.

Hi there, @arcsyndrome 

I'm very sorry, but this isn't something we can help with over Answers HQ. You'll need to get in touch with an advisor again. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!