Madden20 ea servers

Hi @kamkaden2019. 

I know that disconnections are definitely frustrating to deal with. We should try running through some steps to see if we can prevent this from happening to you again in the future. 

A good place to start would be the general connection troubleshooting steps over at the EA Help website. Those steps can help out with a lot of different issues. If you're still having any sort of trouble after that can you let me know which system you're playing on? We can try some more specialized steps from there. 

/Kent

@EA_Kent Kent i have went through all steps im so frustrated on the thousands of dollars i have spent on packs now i cant play ultimate team. * tried internet connection fix tried visual coach delete playbooks uniforms best team. I cant play ea servers keep kicking me

Hi @kamkaden2019,

Have you tried updating your PS4 to a different DNS server to see if that helps? That can sometimes fix issues like this. To update the DNS server follow the steps below:

1. Open up the Settings on your PS4, then got o Network. From there go to Set Up Internet Connection, and select either wifi or LAN cable depending on what you're using.

2. Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)

3. Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS.

4. Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

See if you're able to connect to MUT and play any games afterward. Let me know how it goes when you can.


/Kent

@EA_Kent Ps4 gamertag kamrules5

@EA_Kent. Tried that ten times still cant plat ken

@EA_Kent Tried 10 times still freezing and kicking me out of ea server

@kamkaden2019 Ken i load ultimate team then click challenge then booted

Thanks for following up. It's only happening when you're trying to play solos? Can you give this a shot for me?

Go into your team visuals and try changing your uniform and your coach. See if you're able to play the challenges after that.


/Kent