MUT Unable to Process Request...

Mine has not been working for nearly 24 Hours i keep on getting an Error Message and my WIFI connection is fine on everything else

@andygut; @matthalla29 

Are you both seeing this same "Unable to Process Request" error? Also, which system are you playing on? The Madden 20 servers are currently up and running, so if you're unable to connect there's got to be something interfering with the connection to MUT. 

We might be able to try some additional steps that could get you back online. 

/Kent

Hey Kent,

Im on PlayStation and my connection speeds are fine yet my game takes over 5 minutes to load and I receive the unable to process message everytime I go onto mut 

@matthalla29 

Thanks! The speed of the connection can definitely be a factor when it comes to connection issues, but there are some other things we'll need to try troubleshooting as well. First, I'd recommend starting off with the basic connection troubleshooting steps over at the EA Help website. That's a good place to begin with issues like this. 

If you're still having trouble connecting after that please try the PS4-specific steps as well. Let me know if you're still having any trouble afterward. 

/Kent

@matthalla29 

Thanks for giving it a shot. Would you be able to try changing your PS4 to a different DNS server to see if that helps? I've seen cases where using a different DNS such as the public Google DNS has helped with issues like this. To update the DNS settings on your console follow the steps below: 

1. Open up the Settings on your PS4, then got o Network. From there go to Set Up Internet Connection, and select either wifi or LAN cable depending on what you're using.

2. Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)

3. Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS.

4. Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

Let me know if you're still unable to get connected after that. 

/Kent

EA Kent,

I'm on PS4 I can log on to Super Star Ko fine just not Ultimate Team . Had finds log in on there accounts on my PS4 work fine. Opened ports did everything I can. Not my.connection.  been almost six weeks. EA is not helping . Any input would be appreciated.  Thanks Jim

Hey @Jimmi-OZ. 

It looks like you had a case escalated up to the Madden team when you were speaking with EA Help via email. This appears to be something they'll need to investigate from their side. You'll get an update via email as soon as possible once they've been able to finish up the investigation. 

Thanks for your patience on this. 

/Kent

If that’s the case then why is it doing it not on 2/12/22 ?? To me and my younger sibling on mine and his Xbox