Hello, MUT Community. We have steps below to help get around the error some players are experiencing when attempting to play modes within Madden Ultimate Team. "Our servers cannot process your request at this time. Please try again later." Here are some of the potential fixes: Certain item variations within the lineup may unexpectedly lead to corrupted data. Refreshing your lineup can help fix this. Play a game of Superstar KO (outside of MUT mode) and then attempt to play MUT Your account may have more than 1 Xbox or PlayStation persona attached to it. See this reply for more info. Here is how to do that: Visit your Roster within Madden Ultimate Team Visit the Lineup Adjustment Tool on the right side Create a New Lineup & Change to BEST TEAM OVR Deactivate Superstar players from your lineup Attempt to play a Solo Challenge game before making any adjustments to your lineup. Did not work? Try removing/swapping out your Team Visuals and Strategy Items and play again. Did not work? Try power cycling your Xbox, PlayStation, or PC & reboot your network to rule out any local connectivity problems. 1. Visit your Roster within Madden Ultimate Team 2. Visit the Lineup Adjustment Tool on the right side 3. Create a New Lineup & Change to BEST TEAM OVR 4. Deactivate Superstar players from your lineup 5. Attempt to play a Solo Challenge game before making any adjustments to your lineup. If it does not work, try removing/swapping out your Team Visuals and Strategy Items and play again. Still having trouble getting into the game? Create a post on the Technical Issues board and reach out to our Support teams below for a closer look at your EA account. EA Help on Twitter https://twitter.com/EAHelpLive-Support https://help.ea.com/en/contact-us/

I have tried all the following methods of troubleshooting. I still cannot get my account to be able to play solo challenges and play squads games. Furthermore, I have spent countless hours and money on this game. It is beyond frustrating that I can't play, and I'm infuriated that I spent an hour with the support team and I have not gotten anywhere. Can you please help me figure out a solution to this error, or at least give me back x amount of coins or packs or madden cash on another MUT account so I don't have to lose my MUT account? It really does not seem like you guys try to provide a terrific experience to all players that my support helper seemed to mention.

Definitely a server side issue, if you check the server status it's clear this is impacting pretty much everyone and started around 6pm EST, that's when I noticed it.Not sure why companies in general don't post something to Twitter or FB as well as their forums when there is an extended or unexpected outage.Don't even need an ETR just acknowledge it so we know you are working on it...@EA_Blueberry

So I was having the same issue and was trying everything but I found something that worked for me, I went on another account and went into a solo challenge when i got in I switched to my account that wasn’t working and acted the challenge it put me back in the main menu but this time when I went into mut it worked

Starting earlier today, I've been getting this error message. I have tried the solutions/workarounds, but they have not worked (I can't access my lineup and I have done a power cycle). I have one gamertag, so I am unsure why I am getting this error message. How should I proceed?

Buddy I have the same problem, tried many things time and time again😭, emailed and everything and tried to figure things out but have gotten no where, I as well spent money no this game and a lot of time, I’m sorry it has happened to you too man

EA_Blueberry

Community Admin

4 years ago

Our servers cannot process your request at this time. Please try again later.

Hello, MUT Community.

We have steps below to help get around the error some players are experiencing when attempting to play modes within Madden Ultimate Team.

"Our servers cannot process your request at this time. Please try again later."

Here are some of the potential fixes:

Certain item variations within the lineup may unexpectedly lead to corrupted data. Refreshing your lineup can help fix this.
Play a game of Superstar KO (outside of MUT mode) and then attempt to play MUT
Your account may have more than 1 Xbox or PlayStation persona attached to it. See this reply for more info.

Here is how to do that:

Visit your Roster within Madden Ultimate Team
Visit the Lineup Adjustment Tool on the right side
Create a New Lineup & Change to BEST TEAM OVR
Deactivate Superstar players from your lineup
Attempt to play a Solo Challenge game before making any adjustments to your lineup.
Did not work? Try removing/swapping out your Team Visuals and Strategy Items and play again.
Did not work? Try power cycling your Xbox, PlayStation, or PC & reboot your network to rule out any local connectivity problems.

1. Visit your Roster within Madden Ultimate Team

2. Visit the Lineup Adjustment Tool on the right side

3. Create a New Lineup & Change to BEST TEAM OVR

4. Deactivate Superstar players from your lineup

5. Attempt to play a Solo Challenge game before making any adjustments to your lineup.

If it does not work, try removing/swapping out your Team Visuals and Strategy Items and play again.

Still having trouble getting into the game? Create a post on the Technical Issues board and reach out to our Support teams below for a closer look at your EA account.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

140 Replies

aj_pj83
4 years ago
What's the work around for people having the issue in online franchise mode? I've been reporting this issue for months and no reply. I have a 32 man league and if someone gets fired, leaves, etc. It doesn't allow us to add anyone else. It gives them that error message. Also, it booted my head commish account but I was able to get a co commish to add me back but the other account is someone still the head commish even tho it's not showing on a tm or in the league. How can we fix this?
EA_Blueberry
Community Admin
4 years ago
Hi, @aj_pj83

We have a thread for that specific error message for the 32nd CFM team here. There is a workaround in that post but it may not fit the style of your league. The team is looking to address this as soon as possible.
aj_pj83
4 years ago
Is there a way to remove the other account as the head commish? We have a draft coming up and it's not possible to do the draft without head commish power to skip people not attending. That would take forever.
EA_Blueberry
Community Admin
4 years ago
@aj_pj83

Our Support team does not have the ability through their tools to make changes to franchises. :\
Thunder12378910
4 years ago
I have tried all the following methods of troubleshooting. I still cannot get my account to be able to play solo challenges and play squads games. Furthermore, I have spent countless hours and money on this game. It is beyond frustrating that I can't play, and I'm infuriated that I spent an hour with the support team and I have not gotten anywhere. Can you please help me figure out a solution to this error, or at least give me back x amount of coins or packs or madden cash on another MUT account so I don't have to lose my MUT account? It really does not seem like you guys try to provide a terrific experience to all players that my support helper seemed to mention.
CJ0654
4 years ago
Buddy I have the same problem, tried many things time and time again😭, emailed and everything and tried to figure things out but have gotten no where, I as well spent money no this game and a lot of time, I’m sorry it has happened to you too man
Thunder12378910
4 years ago
@CJ0654 This is ridiculous. I am sorry you have to deal with this too. Of course, we are supposed to have an "impeccable" gaming experience, but who knows when we will get a reply back. In the meantime, I guess I have to start from the ground up. SMH
EA_Blueberry
Community Admin
4 years ago
Hi, @Thunder12378910

I just came in from the weekend. Would you be able to screenshot me all the roster tabs for your account? The offense, defense, special teams, strategy, etc.

I'll need to check your roster list to see what could be causing this error. I've seen some players spotted in multiple positions before that has to be manually adjusted.
azlivinlow
4 years ago
Hi, I am having a similar issue right now. I can not get into madden22 ultimate team. Keep getting error message "our servers cannot process your request at this time.
bigdaddy7469746
4 years ago
@azlivinlow did you ever figure this out because i’m having the same issues and i’ve deleted and reinstalled the game and everything