PS5 Madden21 can’t connect to server

just found a response from @EA_Blueberry in another thread. hope that helps.

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Hey, Madden fans.

This is a reminder that was posted earlier in the thread (in case it was missed), if you're not able to connect to the servers on the EA Play First Trial for Madden NFL 21, this is a known issue the team is looking into. We have a megathread on it below.

https://answers.ea.com/t5/Technical-Issues/Unable-to-load-up-Madden-on-EA-Play-First-Play-Trial-Stuc...

If this is for the full version of Madden NFL 21, we have steps below on how to help get back online. These steps below fix most connection related issues, definitely give them a play call. If you're in immediate help in getting online to the Madden servers, our Support teams are listed below for one-to-one troubleshooting (live-chat, phone).

Connection Troubleshooting

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

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I have attempted all gaming modes. I receive same error when I trigger R2 to sign in manually or when I go into settings to change anything with my EA account.

I have not logged EA hours since 2018, therefore I should not have any issues with my account but I will look into that thanks for the heads up.

Also yes when I load into the game in general it happens then on the main menu when I attempt ultimate mode or franchise mode and etc...

@echubz79 

Are you trying to play the Play First Trial version or do you own the full version of the game?

Are you getting the PlayStation error message similar to this?

@echubz79 

Glad to hear you have some help on the way. Keep us updated and if there's any info you can relay to others experiencing this please share!

@echubz79 

Did they ever mention what it specifically was and are you able to share with us who your ISP is?