Re: Constantly losing connection to EA Servers

I have an Xbox, not PS.... but yeah, I've hard reset, I quit out of the game from the home screen which gave me a 30 minute run to the 3rd quarter on FotF, but not long enough to complete anything. I've rebooted my router, given QoS priority to my Xbox, hard wired with CAT6e directly to the router.... it's the EA servers sh!tting the bed. Xbox Live is still connected when EA kicks me off. 

did you try power cycling your device (as I've written above)? does it do any help?

Yes, I have tried the most basic of troubleshooting steps (power cycling). No, it did not help. If it had, I would not have found myself posting to a technical support forum.

@L34RY 

I play on an Xbox One Series X myself. Can you let me know if these steps help? I threw in a connection article at the bottom if the first run of steps don't work (power cycle and MAC Address clear). I know that stuff can be frustrating and we're here to help if you want to see if anything can be done from the hardware side to make it play better.

Reboot the power to the modem/router

1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your Xbox console:

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button  on your console to turn on the Xbox One.

Clear Mac Address

1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

Connection Troubleshooting

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

@EA_Blueberry Sorry for the delay. My wife had to work late last night and I didn't have access to my PC. Attached are the 2 tracert results.

Did EA solve this issue? I am having the same problem.  I spent so much money on my son's MUT account and now, because of this server issue, he has lost out on Zero Chill and Ghosts of Madden promo's in MUT because he gets dc from multiplayer and even solo challenges too. 

Please help my son play full online games again in MUT

Hi, @jerseyb257 

If your son is still getting disconnected from games please run through these quick steps below.

Connection Troubleshooting

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

If those steps above fail to fix it for you, our Support team can help walk you through advanced troubleshooting.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

Bahahaha, yeah sure. Just like that time I provided all the feedback you requested and you never replied. Good luck buddy, maybe you'll have better luck than I did with support, but probably not.

@L34RY 

My apologies for missing your last reply earlier in the year. Your trace route looks perfect to me, I don't see any issues there.

Question about your console though. Do you play it plugged into the wall or do you have the power plugged into a surge protector? If it's in a surge protector it's advised by Microsoft to plug it directly into the wall.

Do you know if your router has the latest firmware update?

Do you have anything plugged into the console? I've seen more game issues when devices are plugged into the console (controller charging dock, external hard drive, etc).

Do you have another Xbox or or console in the house playing at the same time when the game is dashboarding? 

I've been in IT for almost 15 years and I've never seen a surge protector cause networking issues. But, no, it is plugged directly into the wall. Nothing else is plugged into the Xbox and no other xboxes were being played at the same time. Yes, my router is always updated with the latest firmware. 

To everyone else:

I have come to expect from all EA releases, an unfinished game filled with microtransactions. A newer version of Madden has been released, so I'm certain that there will be no patch to correct what is obviously an issue for multiple customers. At least I have learned through the years and through this experience to never pay full price for EA games.

@L34RY 

Do you happen to be running Linux on your network and what type of router do you use? 

seriously suggesting an alternate MAC address to fix this? yikes

Oh look… Madden 22 is broken too. Shocker. Maybe let Ubisoft give it a shot? All that microtransaction money must go to licensing since it clearly doesn’t go towards development.

Oh, and no, I don’t use Linux firmware on my router. And if you suggest that as a resolution, you’re the king of jokers. What would normal, non-IT people do that just want to play the game that they paid for? 

WHAT SHOULD WE ALL DO THAT JUST WANT TO PLAY THE GAME WE PAID FOR? 

Can I get a refund? I promise I’ll never buy another Madden again!

MUT. Trying to go through The Campaign. 3rd or 4th mission.

@L34RY 

Morning!

I took off for the day before I was able to catch your last message. So there's a few reasons why that message can pop up when you're trying to play a challenge.

The most common reason can be a corrupted roster lineup. This unfortunately can randomly happen to players due to a variety of ways they've been placing players in their lineup and upgrading their items. It's a fairly simple easy fix. If you go to your lineup tool and sort by BEST OVR that should do the trick. If not, I have some other steps to try in this post below like removing strategy items, coaches, etc. 

https://answers.ea.com/t5/Bug-Reports/Our-servers-cannot-process-your-request-at-this-time-Please-try/m-p/10668039/highlight/true#M1908

If that does not fix it, try playing a game of Superstar KO and then try going back into MUT. I've seen that get around this error as well. Please let us know if those worked for you and apologies for the error.

I did set up my team using Best Overall lineup. Sounds like just another workaround for a broken game. Also, why is Michael Vick (QB) showing up as a defensive player???

Back to my refund request though... Again, I promise not to buy another Madden game until another development team works on it.

No, Overall Lineup is how I set it up in the first place and it DID NOT WORK.

This thread over losing connection was started in Madden 21 and bled over into Madden 22. So you not only missed the mark this year, but have consistently missed the mark EVERY SEASON. Also, since I played more than an hour of the game, Xbox will not refund the title. I will chalk this up as a learning experience. Don't buy EA games. Especially the ones that money grab with microtransactions and don't reinvest in upgrading or ACTUALLY FIXING the game. This is a perfect example of how a free market would support competition and provide the consumers with an overall better experience. Unfortunately, EA has exclusive licensing rights with the NFL and therefore has a monopoly on professional football games. What we are left with is a consistently subpar experience, unfinished releases, buggy and glitchy game modes that are in some cases unplayable, and the same reiterative garbage that was released last year with updated rosters. 

TL; DR: Buy one Madden game per console generation, but wait until you can pick it up for $10 because that's all it's worth.

Hey everybody. I just read this (after the exact same issue on Fifa22). Most modes are unplayable now. The only response by EA is, “must be on your side. Check router…etc”. Xbox live never disconnects, it’s just the game having problems. 

just wanted to say, it’s an EA, across board problem, not just Madden and not just FIFA…

it 100% comes from an issue with the Xbox soft close thing and where you can just pick the game back up when you log back in. I’m sure it’s causing issues for them. Alas, off to find another game to play…

Still losing connection to ea servers. Can’t play one game without it randomly losing connection. I’m wired in. I’ve unplugged the router/modem etc. I’m stuck 

Hey I'm also having this problem and have reached out to ea 2 times now and no help.