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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: Error code 0x80070490 (Xbox One)

Hey @vikeskid28 when you have a moment can you go through the following steps if you have not so far and check if this continues?

  • Close other running games or apps, (for Series X|S also close others running in quick resume) 
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Remove then Readd Gamer Tag on the console 
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 

9 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @vikeskid28 Does this happen to any other accounts, or a guest account, on the device? Also to confirm, do you have anything else plugged in via usb?
  • I don’t have access to another account that I can test Madden with. There is nothing plugged in to my USB port.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @vikeskid28 Can we try to manually clear the cache by powering off the Xbox, once done unplug the power cable and give it a few minutes for the console to lose any power retention, then replug and boot back up to check if this continues?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @vikeskid28 To confirm are you on the latest stable build of Xbox OS, or on an Insider version?

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