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GOBIGRED375's avatar
GOBIGRED375
5 years ago

Screen Cut Off

Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One
What is your gamertag/PSN ID? GOBIGRED375
Date/time issue occurred December 20th 2020
What type of issue do you have? Gameplay
Which mode has this happened in? Face of the Franchise - QB1
Summarize your bug Half of the Bottom Ticker is Cut Off in both FoF and Franchise. And the Year on the Top schedule is cut off too.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? You can see it when you play a FoF or a Franchise game and in the Menu in Franchise
What happens when the bug occurs? Half of the Bottom Ticker Is cut off. And the Year is Cut Off in the Franchise menu.
What do you expect to see? Half of the Bottom Ticker Is cut off. And the Year is Cut Off in the Franchise menu.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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Picture Attached for the Franchise Menu Part of Bug

25 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi there, @GOBIGRED375.

    Is this only happening in Franchise Mode? Have you checked the settings to see if the screen can be adjusted?

  • GOBIGRED375's avatar
    GOBIGRED375
    5 years ago

    Have checked Madden Settings and TV and Console Settings no solution. It also happens in FoF and in Franchise and FoF games the Bottom Ticker is Cut Off.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @GOBIGRED375 

    Have you tried it on another TV? That may help determine if this is a console or TV issue.

  • GOBIGRED375's avatar
    GOBIGRED375
    5 years ago

    It started because the console got moved to a new TV. Sorry I haven’t been checking this thread. 

  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    5 years ago

    @GOBIGRED375I'd guess that a solution might be found in the settings of the TV (and not in the settings of the game or the xbox). for me it sounds like there is set a wrong resolution when the source of the screen is the xbox.

    hope that helps. good luck!

    EDIT: I assume I did not use the correct wording. it most likely is not the resolution, but the ratio of the sides of the screen (e.g. 16:9). I do not know the exact technical wording for (I'm not a native speaker)...

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @GOBIGRED375 

    We're not aware of any issues that would cause this. It really sounds like settings on the TV or console need to be changed to get the image to fit.

  • GOBIGRED375's avatar
    GOBIGRED375
    5 years ago

    Sadly, I couldn’t find anything in the TV Settings to Fix it

    Edit: but I will look again

    Edit 2: nothing

  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    5 years ago
    @GOBIGRED375 do you know the exact device model of your TV? I assume there should be an instruction manual available online.
  • GOBIGRED375's avatar
    GOBIGRED375
    5 years ago

    The old TV is gone, but yes it worked fine. There is a manual I can look at on the tv

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