Auction House Is Currently Unavailable in Madden Mobile 18...

I logged into the game this morning and received the following notice:

PENALTY FLAG

WARNING

This account has been found in violation of the User Agreement and has had its coins reduced and access to the Auction House temporarily disabled. Further breaches may result in additional actions taken against this account up to and including banning the account.

My coins have been reduced to 100,000 from between 1.5million and 2million. 

I do not understand this. I am a clean player. I have not purchased coins. I only have one account and have not made any kind of transfers. The coins I had were coins that I earned through legitimate grinding (I'm a level 73) and perfectly normal activity in the Auction House.

I have submitted a ticket to Customer Service. In past experiences, they have requested that I post on these forums, so I'm doing so. 

This is extremely frustrating. If I cannot find out from EA why I was penalized and if I cannot get my coins and AH access restored, I think I am done with this game.

UPDATE: I just received 1.5 million back from EA. I have no idea if that's everything they took, because I didn't take a screenshot last night. But it's pretty close. I still can't access the AH, but it's at least a good sign.

I spent an hour 25 on the phone to support on the matter and was told that the specialist teams said it would be for one of two reasons; 1. you've cheated (not their words exactly) or 2. it's outstanding transactions catching up with themselves. Neither apply to me, like I'd not notice spending 5 million on stuff and not being charged for it... I got cash because some fool had money to buy Most Feared Randy Moss off me at the end of last month. I had 5.5 mil left this morning and then the game update occurred and I was dumped down to 100k as well. It's been escalated as I refused to accept what was being spun to me and for the simple fact I've not cheated for one moment. I said to support that either the coins were credited back or I would close my account and insist that all the real money I've spent this season be reimbursed by EA. I've spent money on this game, completely played by the rules and am being penalised by them because of some back office issues they're having. It's probably easier to do this to get to the cheats even if we honest players are caught up in collateral...

Same happened to me. I do not know how to hack nor would I do so. Never broke any ToS. Yet 15M gets wiped out. Very upset because I have been playing since this game started over 3 years ago.

I opened a ticket which I assume nothing will be done. Even if I build my coins back up, who is to say they will not just wipe them out again before the next major promo. This is robbery.

stEAling from me.

UPDATE: I just received 1.5 million back from EA. I have no idea if that's everything they took, because I didn't take a screenshot last night. But it's pretty close. I still can't access the AH, but it's at least a good sign.

Glad to hear that it all worked out @mmm-zalm

Thanks. It's partially worked out. I am still blocked from accessing the AH, and I have no idea when that will be lifted. So that is frustrating. But I know that there are many, many others in the same boat.

Me too