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sf9ersnum1's avatar
sf9ersnum1
Rising Novice
2 days ago

EA account help

My brother and I share a device for Madden Mobile. My account linked to Google Play, and his to EA. I also have my own EA account and he has his own Google play. 

Somehow, my account got merged to his. Now his team is linked to all Google Play and EA accounts. 

Ive been trying to get this resolved with in-game support, but im just being given a generic response every single time. It has been 4 days now. My league is in HoF and need me. I cant get on and I cant get thru to them. 

What can i do? Can someone help? I get a response from a different support agent every couple hours with the same response and no help..

This is ridiculous. I shouldn't have to go thru all this just to get things straightened. They've asked for my approval to continue several times, yet no resolve. 

Please help!!

android
technical issues

6 Replies

  • sf9ersnum1's avatar
    sf9ersnum1
    Rising Novice
    2 days ago

    Ive lost out on 4 days of grinding. Ive lost out on 4 days of boosted ttp since I have FP. 4 days of all the Campus Hero players I could have had.

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey sf9ersnum1​, 

    Thanks for taking the time to explain the situation, and sorry to hear that it's been four days without a resolution. It definitely isn't the ideal situation, especially since these days waiting could've been spent in-game. 

    Unfortunately, we aren't able to support account-related requests here on the forums, as we don't have the necessary tools to do so. That said, it'd be best to continue contacting our in-game support team with your User ID for assistance, as they'll have the best idea of the options available in this case. 

  • sf9ersnum1's avatar
    sf9ersnum1
    Rising Novice
    2 days ago

    I have at least 6 of these so far. I keep getting the same response. 

    I respond by saying I approve and provide my UID... yet no response until another support member responds with this again

  • sf9ersnum1's avatar
    sf9ersnum1
    Rising Novice
    2 days ago

    They've given me the option already. At this point, I'll take anything. But I cant seem to get it. It just feels like im getting the run-around from them. 

    I figured yall couldn't help from here. Was moreso hoping someone could help escalate this situation. I spent a lot of money on my account and I grind hard everyday. To be out for 4 days really kills my grinding and hurts a lot!!

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    sf9ersnum1​ Yeah, it definitely isn't fun to lose access to the progress you've poured time and money into. The first picture seems to show progress; were you able to get far with the advisor there? 

  • sf9ersnum1's avatar
    sf9ersnum1
    Rising Novice
    1 day ago

    This is a complete joke. Told them if its not resolved today, I will file a dispute with Google and my financial provider. They responded immediately saying they added the pack to my account and they closed the chat.

    Get to my account(which I mentioned to them I cannot on my device, I have to use a phone that isn't mine), and I got a madden pack.

    One madden pack to make up for my team that was 3636 overall and full of mythics/iconics. Not to mention all the ttp I had saved, as well as my MC, Campus Hero tokens and players, my progress with everything else. They gave me one madden pack!

    Safe to say I will be filing a dispute. Thats unacceptable.

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