Community ManagerI know that this is frustrating that the issue has not yet been resolved. I want to also say that petitions are not allowed here on AHQ.
We are continuing our investigation of this issue but I have no further update at this time.
EA_Barry - from a customer service standpoint, would have been better to not post anything than to put up an ignorant response that will further aggravate people.... Though a petition would be a waste of time, I didn't see anything that said people will "petition here on AHQ"...just that they would do a petition. Pretty sure there's a large number of ways to do that including mailing around a piece of old fashioned paper.
Way better to have not fanned flames and make the frustration worse.
Poor handling of this. Only way EA has been able to get away with this poor effort and ignorant handling of customer service like this post is the game is fun and there's nothing else in this space that competes with EA.
Community ManagerMaybe I should have not mentioned our stance on petitions, I just wanted to avoid having a petition link posted.
We are continuing to work on resolving this issue as obviously it is in our (and our players) interest to have the game working correctly.
I know it can be frustrating when it seems like no progress is being made and this issue is taking a long time to fix but please, be assured we are doing all we can to get the fix in place ASAP.
Hopefully my next post on this thread will be to ask you guys to confirm you can purchase Madden Cash again.
