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Anonymous's avatar
Anonymous
8 years ago

Unknown error or Currently Inaccessible - Issues with Qustodio app on iOS

Hi,

I work in IT Operations at Qustodio, a parental control company. Some of our users have reported issues with Madden NFL an other EA mobile games in iOS devices protected by Qustodio.

In the case of Madden NFL, the user sees this error message when trying to launch the game:

Sorry, but the game service is currently inaccessible from your network connection. Please visit answers.ea.com and search for Madden Mobile.

Other users report a different error:

Unknown Error: Something unexpected went wrong. Please try again

In all these cases the issue goes away when Qustodio is disabled/uninstalled from the device.

We have seen similar issues with other apps that were caused by the traffic being flagged as Proxy/VPN. Could this be the case?

Cheers,

David

EA_Blueberry: Added text to post title

technical issues

5 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @dj_qustodio

    Without having much info, I would guess that yes, the app is causing our game to see the user as having a VPN etc.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Thanks for your reply. Can you put me in touch with the appropriate contact to try to solve this?

    Thanks,
    David
  • n3tgam3r's avatar
    n3tgam3r
    7 years ago
    Did you ever get a solutions for this? I’m having the same issue.
  • AtypicalTable4's avatar
    AtypicalTable4
    4 years ago

    This seems to still be an issue for Madden Mobile - my son can’t use it. Is there a fix?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey, all.

    This post was originally created in 2018, so I will be closing it down. Some third party apps may restrict access to our mobile games. We recommend reporting them here on the forums so we can pass them along to the team to be aware of the technical limitation, however we can only advise to remove those apps from the device if you can identify they are blocking access to the game.

    • Don't "necropost." Reviving, updating or bumping old, outdated and irrelevant threads is not helpful for our community. It's best to check when the thread was created before you hit post, just to make sure it's not 2 years old for example.

    Forum Rules & Guidelines: https://answers.ea.com/t5/help/faqpage#dos-donts

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