@mcsupersport wrote:
@RobotOverlord525
You may try another tech...some are better than others, but if you are waiting for someone on a studio team to see this post and help you......then my personal opinion is you are hosed...
And they should be able to grant dlc/unlockables because that is all account related and that is their area....they should....yeah, should.
Oh, that was the seventh person I've talked to. It's been really great.
The first one said,
Jaikish Kumar: I am discussing your case to our concern team. please allow me 1 more minute.
you: Okay
Jaikish Kumar: Thank you for your patience.
Jaikish Kumar: I have forwarded your case to concern team to have look about this promotion offer.
you: When can I expect a resolution to the issue?
Jaikish Kumar: You will receive an email from our concern team as soon as possible.
you: In 24 hours? 48? Within a week?
Jaikish Kumar: I request you to wait foe some time to fix this issue .
Naturally, I never heard anything because I'm pretty sure there isn't a "concern team."
The second one said,
Tushar: I see, no issues , I am checking the escalation queue for you at the moment
you: Thank you.
Tushar: Alright so I would like to apologize for the time taken regarding the issue with you, however, I will make sure to escalate the case for you again, and with a priority note on that, so that the team can get back to you quickly
you: Thank you.
you: Any idea how long it will take?
Tushar: Well , I don't want to set any wrong expectations,however, The expected ETA is although subjected to the queue, however, the team works 24*7 for the players and it won't take them very long to contact you back I am pretty sure about that
Tushar: Normally the team does reply within 72 hours though
you: Okay. Thank you.
Then I got an email saying,
I would request you to kindly contact us through our live support channel, chat or phone to help you better.
Then I chatted with another person. He said,
John Kent : Upon checking here in our end. We can't grant you items such as Helmet, Armor, Gloves, Boots. What we can grant you is weapon, Characters, And loot boxes
you: It's not a multiplayer item. It's a single player item.
you: Can you see the image I uploaded to this case?
John Kent : There is no attach files in this case.
you: I'm uploading it again.
you: Try it now.
you: An EA community manager states how to receive this item right here: https://answers.ea.com/t5/General-Discussion/Andromeda-Initiative-Pathfinder-helmet/m-p/5926356#M1563
John Kent : https://answers.ea.com/t5/General-Discussion/Andromeda-Initiative-Pathfinder-helmet/td-p/5917070
you: Yes, that's the same problem.
John Kent : I am afraid we can't really grant you the helmet since we don't have the tools of giving you the specific helmet.
John Kent : If I could've, I would've
you: Jaikish Kumar said he forwarded my case to concern team to have look about this promotion offer.
you: Was he lying when he said that?
John Kent : Before I can give you the information we need to verify your account, Is that okay ?
John Kent : What is your mother's maiden name?
you: It seems very strange to be reviewing this now.
you: Why wasn't this necessary before?
you: Is there a supervisor I can escalate this situation to?
John Kent : I will provide some inside information that's why I need to verify the account.
you: aAfter four different people giving me four different answers, I'm getting little tired of the run around.
John Kent : Hang on as I reached to my supervisor
John Kent : Sorry, my supervisor is not available right now.
And then another person spent so long not saying anything that I gave up on him/her. Then I emailed again and that person insisted I use the chat or phone system. And then, finally, the last person said what I said before.
Their answers have been so wildly inconsistent that I don't really believe any of them when they say they have done something or can't do anything.
