Can anyone help? I have the Digital N7 delux version for PC. Have been playing it since its release last year. Got all DLC, free or paid. But since I downloaded the latest Citadel DLC, it keeps on asking for online pass. I have emailed EA. There is no response. I have even tried to phone the helpline but I was kept on hold everytime. I found on the internet that even if I uninstall it and re-download it will not solve the problem. I am nuts about the mulitplayer. What happen if I buy another license and use that code? Will I keep all existing DLC or those DLC only work for the other license? Can anyone help?

Just to be sure - when it says "Your approximate wait time is between 55 - 60 minutes." - I shuld stare at my monitor for the next hour, because someone may talk to me? Or can I leave my comp and simply return in an hour?For the record - making me wait this long is riddiculous. Once again I regret purchasing anyting from EA.

If you want this resolved you'll have to contact live support, since they're the only ones that are available weekends.Make sure they issue you the correct Online Pass (called "Online Pass N7 Collector's Edition") and have the re-issue From Ashes to your accoutn again as well since this becomes de-authorized in the process. See my story here

Somebody had this problem and he resolved it by contact the live chat support stuff.Or try this https://help.ea.com/nz/article/mass-effect-3-online-pass-issues

Thankyou very much for your reply. But the link is mainly for consoles. For PC users, have to contact customer service. But I already tried that. First, there is no reply to my email. Second, when I phoned them, I was asked to wait. The 1st time I waited 15 minutes. 2nd time 20 minutes. 3rd time, gave up. Hence, I come to here and ask if I buy a new license, will I keep all my DLC frome previous license or I have to buy them all again?

You're going to have to bite the bullet on this one and phone the toll free number during EA business hours 10am-10pm EST. If you are overseas use your Skype account and work out the time difference. You will be told your average wait time might be 560mins, ignore this and stay on hold, generally 20-45mins even if you call right on their opening time. DO NOT waste your time with Live chat for this issue. You will most likely be transferred to senior support Tech, where they can dig into your account. Good luck - from someone who is intimately acquainted with this issue. EA Games Specialists at [Admin. Edit] Please contact support via this link: https://help.ea.com/en/contact-us/

Asking for online pass (but my is PC digital version) since I downloaded Citadel DLC

15 Replies

Anonymous
13 years ago
Same deal as cecilialundberg. today was fine until I finished the challenge. No pack rewards. I did the N7HQ repair, relogged in, then now I need an online pass? WTF?
ZideX86
13 years ago
Same here, after downloading Citadel today i cannot autorize this DLC, i tried conntact online support but EA guy Henry told me to call to the America to some specfic number, but im from middle europe i dont want to call to the other side of planet to play what i paid for...(and they did not work at weekends)
All DLC before (i ihave all of them) were running just fine, and now im quite angry. But it looks like im not only one who have this problem so it may be related to EA server problems they have with SimCity. Will see after day or two.
Alexoferith
13 years ago
Hi, I was thinking along the same line. I only know the problem they have with Simcity when I saw the news on my BBC news app. Thinking back, my problem did happen around the same time.
Anonymous
13 years ago
@ZideX86 wrote:

Same here, after downloading Citadel today i cannot autorize this DLC, i tried conntact online support but EA guy Henry told me to call to the America to some specfic number, but im from middle europe i dont want to call to the other side of planet to play what i paid for...(and they did not work at weekends)

All DLC before (i ihave all of them) were running just fine, and now im quite angry. But it looks like im not only one who have this problem so it may be related to EA server problems they have with SimCity. Will see after day or two.

Refer to my earlier post on this thread regarding the need to get tech help on this issue.

Get your Skype account up[Admin. Edit] Please contact support via this link: https://help.ea.com/en/contact-us/
. The call will dial and at the bottom of the screen there is an icon for 'show dial pad' hit that and press 1 when call goes through (only if you already have a case number). Then spill your guts toll free.

Once you have a case running and they ask you for more information such as screen shots you can upload them through help.ea.com

https://help.ea.com/article/how-to-attach-a-file-to-your-ea-help-ticket

My game developed problems after Reckoning DLC, so it's not related to Sims.
Anonymous
13 years ago
I just got help with my problem by contacting the online chat. There wasn't much of a queue at this time of day. The support staff only had to update my online pass.
So problem solved for me. Hope you guys get yours fixed too!

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Asking for online pass (but my is PC digital version) since I downloaded Citadel DLC

15 Replies

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