Bought andromeda points, where are they?

I am in the same boat. Recently started playing the game after a 3 year hiatus after getting a PS5. Game plays so much better. I than saw all the new content in multiplayer and decided to get a leg up and purchase some Andromeda points. I initially asked EA for help, but was just told they can't do anything, stating that it was all on the Playstation store. I spoke with a very helpful tech at the Sony store and will try the solutions presented to me.

First step. Restore the license on your playstation in the settings menu.

Second step. Deactivate the console, then reactivate the console. Do this by Settings>Account Management> Activate as your Primary PS4/PS5

Once you have done these steps, you can boot up the game and see if the Andromeda points are activated.

The real kicker is that the Playstation rep informed me that if all of this is complete, and it doesn't show up, that it is a PUBLISHER issue not pushing the content over to you.

Side notes:

I run the APEX HQ app on my phone as well, so there is no issue with my account not matching up with EA and my Playstation.

Both the PS4 and PS5 do not have Andromeda points show up.
Andromeda points purchased through the PS5 store on the console (refunded by Sony), and second time through the Sony Website (Still pending)

I’ve had the same issue. I contacted PlayStation network and they told me they couldn’t do anything and to contact EA. I contacted EA and they admitted it’s a problem they are having and would address it and to check back with them in a week or 2. After waiting a few weeks a contacted EA again where I was told that it was now not an issue on their end and that it was a PlayStation issue with is obviously bulls*it because the first time I contacted Them

they told me they were looking into resolving this issue. After contacting PlayStation for a refund they said sorry, and there is nothing they can do because it’s been 14 days since the purchase. EA was at fault and because of their nonsense I lost out, and PlayStation won’t give me any credit to my account or even a month of ps plus added to my subscription due to them having a product in their store that is glitched \ bugged and doesn’t work. They allow you to buy something bugged and won’t refund you for it. This is complete BS!!! 

Others have had this issue. The first time I contacted PlayStation they realized there was a problem and the second time almost 2 months later i was told by them that the credits did go to my account when I received nothing, and after explaining this to a supervisor at PlayStation customer service they just closed the live chat with me and ended the session. The supervisor said sorry and instead of finding a solution, my concern about something that went wrong in their store was just closed. Terrible customer service from both EA and PlayStation!!