Can't Download "From Ashes" DLC

@JakeMun

Close Origin.

Look if there is a "DLC_HEN_PR" folder inside your ">drive<:\Program Files (x86)\Origin Games\Mass Effect 3\BIOGame\DLC" folder. If yes move it from the folder and try again.

Do you have "The Final Hours Of Mass Effect 3" installed"?

@holger1405

Thanks for the reply.

There is no DLC_HEN_PR folder in BIOGame\DLC

I don't have "The Final Hours Of Mass Effect 3" installed.

@JakeMun

In Origin menu left top corner > Application settings > installs and Saves > On your computer > check that "Game library location" matches the installation folder of your games. (>drive<:\Program Files (x86)\Origin Games)

If it does clear your Origin cache.

All settings in Origin (only in Origin not in the games) are back to default settings after this.)

- close Origin completely. (right click on the Origin symbol in the task bar > close)

- Press the Windows key and "R" at the same time.

- Type or copy  "%ProgramData%/Origin" (without quotes) > hit ENTER

- Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)

- Press the Windows key and "R" at the same time.

- Type or copy "%AppData%" (without quotes)  > hit ENTER

- Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder

- Delate the "Origin"  folder inside the "Roaming" folder

- In the address bar of your Windows explorer click on the word "AppData".

- Open the "Local" folder

- Delate the "Origin"  folder inside the  "Local" folder

- Restart your PC. > test

Hi,

I deleted ProgramData and Local/Roaming AppData as instructed

Clicking the Download button on From Ashes now spawns a popup window, saying "To play Unidentified Game, you must first activate it on your EA account."

@JakeMun

Origin is online?

Did you starter the main game once and logged on to the ME3 servers?

Yes to both

@JakeMun

Please search your entire PC for a "DLC_HEN_PR" folder.

Furthermore,  you should contact EA directly. (If you are not from the US change the country in the top right corner.) so that the support can verify your account and your content.

Please report back after that.

There is no "DLC_HEN_PR" folder anywhere on my pc.

I tried contacting EA directly via the chat. It said there was a five minute wait to be connected, I waited 25 minutes and still wasn't connected.

I also found some old posts on the Bioware forums from way back in 2012 with users reporting the same problem and no resolution.

>deleted<

Thanks for all your help (sincerely).

@JakeMun

You are welcome, but I had to edit the "solution".

Sorry about that.

Was this problem ever solved? I am having it now.