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thathan7's avatar
thathan7
6 months ago
Solved

DisplayName Field Missing from Registry – Unable to Launch Mass Effect LE

Hello, I've been experiencing an issue when trying to launch Mass Effect Legendary Edition. Every time I press "Play," a pop-up window appears with the message: "DisplayName field missing from regist...
me legendary edition
  • thathan7's avatar
    thathan7
    6 months ago

    So, I contacted support and the agent was able to resolve the issue. They said it was related to the status of my account. In the end, it worked out, and I’ve been dealing with this for over a month. Thank you so much for helping me!

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
6 months ago

 @thathan7 When you sign in with the EA ID and password you use for the EA account, what message do you get?

Was the game originally purchased on the same EA account, or was it a code added into Steam?
Did you have EA Play on Steam or your EA account at any point?

  • thathan7's avatar
    thathan7
    6 months ago

    I bought the game directly on Steam and didn’t use any code to activate it. I’ve also never had an EA Play subscription. When I try to log in, the issue still happens. The "DisplayName field missing from registry" window shows up, but when I try to sign in, it quickly closes and reopens, so I can’t really move forward.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      6 months ago

      @thathan7  Thank you. And just to clarify, you deleted the license file and made sure that Steam the EA app and the game are all on the same drive yes?

      • thathan7's avatar
        thathan7
        6 months ago

        The EA App and Steam are on the same drive, I use another SSD to store my games, but I moved the game once to the same drive as EA and Steam, but the problem persisted. As for the license folder, it has always been empty. Should I delete the folder? And thank you for trying to help me.

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