I used to have the subscription active (the game itself is purchased) and now I can't access the multiplayer anymore. I reached out to support but they just gave me a * network connectivity troubleshooting link and said they can't help me... how do I actually get to play this game that I paid for?
Is that ME3 or Andromeda multiplayer?
Andromeda, I'm talking with another Support Rep right now, he's trying to tell me that he only sees the trial license, but I provided him the order number and now he's telling me that the game has reached its sunset phase...
Edit: added a transcript of the convo
Some reps still didn't get the message.
@EA_Shepard can you point @Andutakess to a rep that knows the problem?
(It might be that Shepard is not back before Monday.)
Yeah I was hoping to get it solved today so I can play with my mates, but if I need to wait till monday so be it :D thanks for the replies.
Might be already fixed.
Please repair the game.
(EA app: My Collection > Click on the three dots on the game cover > Repair)
(Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)
Will give it a try
Community Manager@Andutakess Hey, wanted to follow up and see if you were able to get this to work?
