[EA app] Mass Effect 2 crashes after launching

Hey, @Modphene, Can you attach a DxDiag?

Also, look at your Reliability monitor and attach this file:

• Press the Windows key and "R" at the same time.
• Copy and paste "perfmon /rel" (without the quotes) in the new Window > hit “ENTER.”
• Look if it has entries for the game executable or EA app.
• If yes, double-click the last entry for the game executable or EA app, copy the information, and save it to a text file.
• Once saved, please attach it to the thread.

Description
Faulting Application Path: D:\Program Files (x86)\Origin Games\Mass Effect 2\Binaries\MassEffect2.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: MassEffect2.exe
Application Version: 1.2.1604.0
Application Timestamp: 50906ae5
Fault Module Name: MassEffect2.exe
Fault Module Version: 1.2.1604.0
Fault Module Timestamp: 50906ae5
Exception Code: c0000005
Exception Offset: 000132ed
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: cf3c
Additional Information 2: cf3cdae334d54dde465a9fc321e38ef0
Additional Information 3: d10a
Additional Information 4: d10a4540410258e73f34f2ebd69f29c4

Extra information about the problem
Bucket ID: a90e4b3ba963f3ed6e052b8555b9950e (-1023992515)

THERE YOU ARE. sorry about caps.

Thanks. Below is the info from your DxDiag and the steps to take to resolve these. 

I did notice that the GPU is an Intel chipset and not a physical GPU. Unfortunately, these start to wear down over time, and since it is a chipset, there's little you can do with this one.

EDIT: My bad, I saw a physical one in there. Just run the GPU updater on this one and make sure there are no updates. I would still update the Intel one anyway if there is one available.

1. APPCRASH with MassEffect2.exe:
   - The exception codes c0000005 and c00001a5 indicate access violations, which are typically caused by invalid memory access.

The exception code c0000005 is an Access Violation error in Windows. This is one of the most common and critical errors in the Windows operating system. It indicates that a program has attempted to access a memory location it is not authorized to access. This could be due to several reasons, such as trying to read from or write to a protected memory area.
   - Possible Fixes:
     - Ensure you are not running the application in debug mode if not required.
     - Check for any known issues with the specific version of MassEffect2.exe you are running.

2. Unhandled Exceptions:
   - These indicate crashes that cause the tool to shut down unexpectedly. Ensure the telemetry data is monitored to identify and address the top crashes.
   - Possible Fixes:
     - Use telemetry to identify the root causes of these crashes and monitor session crash rates and average time to crash. - You can Google videos on YouTube about this one.

3. RADAR_PRE_LEAK_64 Events:
   - These events are indicative of potential memory leaks.
   - Possible Fixes:
     - Use diagnostic tools to identify and fix memory leaks.

Steps to take next

• Run the System File Checker tool
• Check for Windows Updates
• Check for GPU updates 
• Windows troubleshooting tools
• Guide for Troubleshooting Graphics issues
• Install/Repair your VC++ files for the game (Microsoft VC++ Link)

i have tried everything and am still having the issue. here is a copy of the latest one. i dont know if this will help but here it is.

Problem signature
Problem Event Name: APPCRASH
Application Name: MassEffect2.exe
Application Version: 1.2.1604.0
Application Timestamp: 50906ae5
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.22621.3733
Fault Module Timestamp: 86d1a81c
Exception Code: c0000005
Exception Offset: 0006d245
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: abcc
Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9
Additional Information 3: abcc
Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9

Extra information about the problem
Bucket ID: b6f60e95236ae15a467e8e0e68856078 (1620889108434215032)

@Modphene 

• Press the Windows key and "R" at the same time.
• In the new Window, type or copy and paste "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) > Press ENTER
• Look if there are any "MassEffect2.exe.Xxxx.dmp" files in the "..Local\CrashDumps" folder.
• Zip 2 - 3 "MassEffect2.exe.Xxxx.dmp" files together and upload them at a free file hosting service like Dropbox or Onedrive.
• Post the link here.

If there aren't any dump files of ME:

• Press the Windows key > Write: Command Prompt > Right click on "Command Prompt" in the search results > Run as administrator.
• Copy and paste reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD into the prompt Window > Press ENTER.
• Play the game until it crashes.
• After the game crashes, let all Windows crash dialogues finish.
• Press the Windows key and "R" at the same time. > Type "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) into the new window > Press ENTER.
• Zip 2 - 3 "MassEffect2.exe.Xxxx.dmp" files together and upload them at file hosting service like Dropbox or you can use the Onedrive "public" folder.
• Post the link here.
  
  
  If you want to undo the automatic dump creation, use the command below in a elevated command prompt (As in point 1) reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f

i found a way to launch the game using the ME2Game Application in the binaries folder instead of the MassEffect2.exe file in said folder. seems to work just fine i just cant launch from the EA app.

thanks for all the help guys. i appreciate it...lots.

Hey Im having the same issue with FC24 but what do you mean binaries folder? perhaps FC24 has the same thing and maybe this will solve my issue too