Facial Reconstruction Causes Crash
Product: Mass Effect Andromeda Platform:Sony Playstation 4 What edition do you have? Deluxe Edition Physical Disc or Digital version? Disc Based Install Summarize your bug Attempting to open the ...
Forum Discussion
Hey,
In attempting to solve this issue I actually ran into another issue (and the original remains unsolved).
I deleted the game and reinstalled it. Before doing so I backed up my save data onto a USB drive. When Andromeda was ready to launch, attempting to load saves prompted an error: "The data required to load the save file is still being installed. Please wait until it is available."
Obviously until I fixed this, I couldn't test the Facial Reconstruction Suite issue post-reinstall. So I got to work troubleshooting. I went digging in threads and learned that uploading save data to the cloud, then downloading it, would solve the issue. I don't have a PSN plus subscription, so I tried downloading save data from my USB instead. This didn't work so I activated a free trial, uploaded to cloud, then started downloading but cancelled because I was worried about breaking the max saves rule (I didn't overwrite when downloading USB, just copied, because I didn't know if replacing would harm my progress. If I didn't overwrite with the cloud saves too, it would exceed 40 save files).
I entered Andromeda and loaded a game, which surprisingly worked. I tested this on two Ryders, and loading both saves worked. Assuming I had fixed the issue, I again attempted to use the Facial Reconstruction Suite. My game still quit.
So the original issue has not resolved itself, unfortunately. At least my saves are working again!
I came across another thread here ( http://answers.ea.com/t5/Bug-Reports/With-the-new-Facial-Reconstruction-in-1-08-unable-to-change/m-p/6107608/highlight/true#M20967 ) in which another PS4 user and a PC user are experiencing the same crash. (These error reports seem to be replies to a thread about beard sliders.)
Something I noticed about the other users encountering this Facial Reconstruction crash is that they are having this crash when attempting to use the feature with Ryders created AFTER the patch. The PC user says that their pre-1.08 Ryder was able to use the Facial Reconstruction Suite without game crash. The PS4 user has only attempted to use it with a Ryder created post-1.08.
Sorry for the very wordy response, I'd just like to resolve this issue as soon as possible so I can fix some aesthetic concerns with my NG+ (I created my NG+ from a pre-1.08 Ryder but started the NG+ after updating to 1.08, but have not tested the Facial Reconstruction Suite with her yet)!
Any help would be greatly appreciated.
Edit: I tried the Facial Reconstruction Suite with my pre-1.08 Ryder and it did not crash the game, but editing the lipstick and scar features caused them to skyrocket in opacity/intenseness when I returned to the main menu of the Facial Reconstruction Suite. Attempting to change these sliders has consistently yielded no effect; they stubbornly ignore my attempts to return them to lower opacity.
Yet Another Edit: Troubleshooting seems to be my new hobby. After trying the Facial Reconstruction Suite again with my pre-1.08 Ryder, the opacity issues seem to have resolved themselves.
However, trying the Facial Reconstruction Suite with my post-1.08 Ryder still crashes the game.
In attempting to solve this issue I actually ran into another issue (and the original remains unsolved).
I deleted the game and reinstalled it. Before doing so I backed up my save data onto a USB drive. When Andromeda was ready to launch, attempting to load saves prompted an error: "The data required to load the save file is still being installed. Please wait until it is available."
Obviously until I fixed this, I couldn't test the Facial Reconstruction Suite issue post-reinstall. So I got to work troubleshooting. I went digging in threads and learned that uploading save data to the cloud, then downloading it, would solve the issue. I don't have a PSN plus subscription, so I tried downloading save data from my USB instead. This didn't work so I activated a free trial, uploaded to cloud, then started downloading but cancelled because I was worried about breaking the max saves rule (I didn't overwrite when downloading USB, just copied, because I didn't know if replacing would harm my progress. If I didn't overwrite with the cloud saves too, it would exceed 40 save files).
I entered Andromeda and loaded a game, which surprisingly worked. I tested this on two Ryders, and loading both saves worked. Assuming I had fixed the issue, I again attempted to use the Facial Reconstruction Suite. My game still quit.
So the original issue has not resolved itself, unfortunately. At least my saves are working again!
I came across another thread here ( http://answers.ea.com/t5/Bug-Reports/With-the-new-Facial-Reconstruction-in-1-08-unable-to-change/m-p/6107608/highlight/true#M20967 ) in which another PS4 user and a PC user are experiencing the same crash. (These error reports seem to be replies to a thread about beard sliders.)
Something I noticed about the other users encountering this Facial Reconstruction crash is that they are having this crash when attempting to use the feature with Ryders created AFTER the patch. The PC user says that their pre-1.08 Ryder was able to use the Facial Reconstruction Suite without game crash. The PS4 user has only attempted to use it with a Ryder created post-1.08.
Sorry for the very wordy response, I'd just like to resolve this issue as soon as possible so I can fix some aesthetic concerns with my NG+ (I created my NG+ from a pre-1.08 Ryder but started the NG+ after updating to 1.08, but have not tested the Facial Reconstruction Suite with her yet)!
Any help would be greatly appreciated.
Edit: I tried the Facial Reconstruction Suite with my pre-1.08 Ryder and it did not crash the game, but editing the lipstick and scar features caused them to skyrocket in opacity/intenseness when I returned to the main menu of the Facial Reconstruction Suite. Attempting to change these sliders has consistently yielded no effect; they stubbornly ignore my attempts to return them to lower opacity.
Yet Another Edit: Troubleshooting seems to be my new hobby. After trying the Facial Reconstruction Suite again with my pre-1.08 Ryder, the opacity issues seem to have resolved themselves.
However, trying the Facial Reconstruction Suite with my post-1.08 Ryder still crashes the game.
Hey, I'm the PS4 person who also had this issue. I had originally created my post on it's own, as the PC user had, I believe, but the next day, it had been combined with that beard slider post. Not sure why. They are very different issues.
Hope a solution to this comes up soon. The facial reconstruction bug basically makes it unusable, assuming it happens to many people creating characters after the latest patch.
- Yes, absolutely. When I tried making another new Sara Ryder post-1.08, the CC was also being very uncooperative with the sliders, and behaving like the in-game CC opacity issues I mentioned above. This was for a brand new Sara, as well, so it was very frustrating that I couldn't get the look I wanted, especially considering that the bug with the Facial Reconstruction Suite crash makes it impossible to edit Ryder on the Tempest.
I'm hoping this gets resolved soon so we can both have a better Andromeda experience!
