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Imkratzsky's avatar
5 years ago

Game crashes on start [PC, Deluxe, DXGI_ERROR_DEVICE_REMOVED ]

After play for several hours (11 according to Steam, 9 according to Orion) I am no longer able to start Mass Effect : Andromeda (Deluxe Edition).

When it crashes I a dialog pops up of the form:


DirectX function "Dx11Renderer::tryMap" failed with DXGI_ERROR_DEVICE_REMOVED ("The video card has been physically removed from the system, or a driver upgrade for the video card has occurred."). GPU: "NVIDIA GeForce GTX 1060", Driver: 46647. This error is usually caused by the graphics driver crashing; try installing the latest drivers. Also, make sure you have a supported graphics card with at least 512 MB.

 

The specific function call differs, but everything else is the same.
Normally (*below) the crash occurs very early in the loading screen; i.e. after the logos splash but before the main menu. It only fills the bar about 1/20th of the way.
Additionally, if I "close all windows", the app is still 'running'. That is if I open task manager, it is still there using enough CPU/mem to make it seem like it is doing something. And if I try and run again (without forcing it closed in task manager) I get an error that it is running.

Previous to this it mostly ran fine. The only thing of note is it seems to have trouble with my screen setup. Sometimes I run it with a TV over HDMI with shared desktop, other times run it hooked up to 1 or 2 external monitors with an expanded desktop. The later occasionally kicks it out of 'full screen' (for the laptop's monitor) and into a windowed mode. It still considered itself in full screen so I would have to switch to windowed than back to full screen in settings.

Nothing meaningful had changed when the crash began. I had been playing about 40 minutes when it crashed the first time (w/ a single external monitor).

Since it started I have tried the following:
turning it on and off again
Updated Nvidia drivers
Remove & reintall Nvidia drivers
Seeing if integrated gpu drivers need an update (no)
Reinstall mass effect w/ Steam
Purge mass effect whole (saves, configs, data, anything on the pc) and reinstall without DLC enabled (w/ Steam)
disable integrated GPU (hard forcing it to use Nvidia)
disabled Nvidia GPU (hard forcing it to use integrated)*
using windows graphics settings to explicity use configs
running it from Origin
running it from theMassEffectAndromeda.exe
running it from theMassEffectAndromeda.exe as admin**
changing page size (from ~16gb to ~32gb)

*disabling Nvidia did get it through more of the loading screen, however it still crashed before the main menu
** crashes before logo screen even while allocating swap


I have attached the dxDiag output. I tried attach a .dmp file generated but the form gets angry at me.
Running through WinDBG shows a stacktrace w/ the failure happening in
[0x2] MassEffectAndromeda!ANTITAMPER_TESTVALUE_CODEMARKER + 0x4d0f1
however I haven't modified anything so I don't know if that is bogus, or the directX error is bogus.

3 Replies

  • Update: Curiously while it failed before, I can now run the game when forcing to the integrated GPU. I am unclear why it didn't work before w/ the same error. However it seems like this may be rooted in a hardware failure.

    I decided to play something else and it started throwing up (very different) errors, so I tried disabling Nvidia drivers again and both the other game and MEA start; sluggish obviously but no more crash.

  • Curiosamente, agora em 2024, fui jogar o mesmo jogo numa nvídea 4050 e está dando o mesmo erro...palhaçada

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