How can i get my money back?
Just like the title says how can i get my money back? the great game gurantee option on Origin doesnt work for me.
I didnt pay 60 euro to be allowed to beta test a game (im stuck on a bug for 7 day...
Forum Discussion
You're going to need to check what your consumer rights laws etc are like in your specific country / region.
If you're from the UK look here - https://help.ea.com/en-gb/help/account/ea-uk-warranty-policy/
Unfortunately for the EU all that comes up - https://help.ea.com/au/account/origin-eu-returns-and-cancellations/ (Try going to an EU based Consume affairs / rights / laws website and see what they say there about your rights as a consumer)
Basicly what it comes down to is that EA has to operate within the laws of any country which they are selling merchandise in, so knowing what the laws and your rights as a consumer are in your country is SUPER IMPORTANT.
For example here in Australia, product that don't meet a reasonable expectation of quality or functionality we're well within our rights to have that product refunded. EA might drag their heels about it and quote things like "The 7 day great game guarantee has elapsed" and "We can't refund this you've played more than 10 hours" but at the end of the day that's becase most people don't know their rights and will go "Oh okay" and leave.
Sorry I can't be more helpful.
yes thanks, i know my rights contacted EA phone support, they indeed keep dragging their heels, will see if any consumer organisation in my country (The Netherlands) can do anything about it.
@0sias wrote:
You're going to need to check what your consumer rights laws etc are like in your specific country / region.
If you're from the UK look here - https://help.ea.com/en-gb/help/account/ea-uk-warranty-policy/Unfortunately for the EU all that comes up - https://help.ea.com/au/account/origin-eu-returns-and-cancellations/ (Try going to an EU based Consume affairs / rights / laws website and see what they say there about your rights as a consumer)
Basicly what it comes down to is that EA has to operate within the laws of any country which they are selling merchandise in, so knowing what the laws and your rights as a consumer are in your country is SUPER IMPORTANT.
For example here in Australia, product that don't meet a reasonable expectation of quality or functionality we're well within our rights to have that product refunded. EA might drag their heels about it and quote things like "The 7 day great game guarantee has elapsed" and "We can't refund this you've played more than 10 hours" but at the end of the day that's becase most people don't know their rights and will go "Oh okay" and leave.Sorry I can't be more helpful.
That maybe negated if you have clicked I Accept on any usage terms that state otherwise though, because then you are agreeing to accept that companies terms.
@Nykara360 wrote:
@0sias wrote:
You're going to need to check what your consumer rights laws etc are like in your specific country / region.
If you're from the UK look here - https://help.ea.com/en-gb/help/account/ea-uk-warranty-policy/Unfortunately for the EU all that comes up - https://help.ea.com/au/account/origin-eu-returns-and-cancellations/ (Try going to an EU based Consume affairs / rights / laws website and see what they say there about your rights as a consumer)
Basicly what it comes down to is that EA has to operate within the laws of any country which they are selling merchandise in, so knowing what the laws and your rights as a consumer are in your country is SUPER IMPORTANT.
For example here in Australia, product that don't meet a reasonable expectation of quality or functionality we're well within our rights to have that product refunded. EA might drag their heels about it and quote things like "The 7 day great game guarantee has elapsed" and "We can't refund this you've played more than 10 hours" but at the end of the day that's becase most people don't know their rights and will go "Oh okay" and leave.Sorry I can't be more helpful.
That maybe negated if you have clicked I Accept on any usage terms that state otherwise though, because then you are agreeing to accept that companies terms.
Yes, unfortunate for EA it doesnt work that way, in their Terms it says 7 days to return a game unplayed, EU law (Ammended in 2014) states that a product can be returned within 14 days. Their terms are not above the law, if they want to sell in a country in the EU they have to follow EU laws. Besides this a defective product you should allways need to be able to return (Think law states withing half a year of purchase and their will be no devaluating of the product.)
