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Anonymous's avatar
Anonymous
11 years ago

Issues with Sofort banking

Hi,
I just tried to buy the Citadel DLC of mass effect 3. As usual I used Sofortbanking but something with the window went wrong. I couldn't choose my bank due to interface issues. After i ticked my bank on the list, just by moving the mouse without cliking it's ticking another bank without my concern. When I try to click on the good case, it's moving to another case. Therefor was it impossible to me to continue the transaction. So how am I gonna pay that DLC and what am I suppose to do ?
Many thanks for considering my request

PS; Sofort banking was perfectly working when i buyed mass effect 3 the 04july 

2 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    Hi again, 
    I could purchase the DLC, thanks to bioware website. I could pay with sofort banking without any bug. So it seems that the origin platform has some kind of interference with sofortbanking. Is it possible to remove from my command list my previouses tries to buy that DLC ? 
    Good luck with fixing that bug.
    Thank you for your time

  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    11 years ago

    @etchetchen wrote:

     Is it possible to remove from my command list my previouses tries to buy that DLC ? 
    Good luck with fixing that bug.
    Thank you for your time


    Answer HQ is not official support and you're not talking to EA. We can't make changes to your account or fix bugs in the Origin client.

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