Land on Citadel but black screen appear

If you are on a PC try to repair the game.

Origin > Game Library > right click MELE > Repair
Steam > Game Library > right click at MELE > Properties > Local Files > Verify integrity of game files.

(Use both if you have the game on Steam.)

If you are on a console power cycle the console and if that doesn’t helps reinstall the game. 

Thank you for the answer. I did repair the game multiple time still the same. and I did reinstall the game not working. I was only able to hear the noise and open the map.

@yoyokub89 

So you are on a Pc?

Please create a DxDiag in text file format and post it with your next reply. You can do that  with the "Choose file" button at the bottom right corner of the reply window. 

Yes. On PC. and here is my file.

@yoyokub89 

Go here (The ASUS web site of your Laptop) and download the newest graphic driver from intel and from NVIDIA.

• Then follow this manual to the letter to cleanly uninstall all Intel and NVIDIA components.
  (Uninstall the NVIDIA driver first, than repeat the process for the Intel driver.)
  (You don't need to download any other driver, the two from the Asus side are the right ones.)
• Install the Intel driver.
• Reboot.
• Install the NVIDIA driver
• Reboot.
• Go online.
• Test.

I did all the instruction you gave me. Now I am able to fly to silversun strip so I tried to go to Presidium commons loadind screen went well but it goes back to the Kaiden injure cutscene again. It's like whenever I fly to the Citadel it's the first time and everything went black after loadind scene.

(Cutscene show everything like normal cutscene except Shepard's mouth doesn't move)

@yoyokub89 

A few questions to rule out problems with game files:

• Do you useed any Mods? (Everything, from texture mods to customised Coalesced_INT.bin files.)
• Did you edited the "GamerSettings.ini",  "BIOInput.ini" or the "BIOEngine.ini"?
• Make sure Origin and Steam are closed
• Go to your ">drive<:\Program Files (x86)\Origin Games\Mass Effect Legendary Edition\Game\ME1\BioGame" folder.
• Move the "Config" folder to your Desktop.
• Test.

I edited in gamersetting because I have a problem with setting haven't save the change I made. 

I used mod before but after I have a problem with this I uninstall it. (Romance mod)

Did test it without config file. Still the same run Kaiden cutscene,loading and went black.

@yoyokub89 

Do you have the game on Steam or on Origin?

If on Steam, did you also repaired the game in Origin?

Go to your ">drive<:\Program Files (x86)\Origin Games\Mass Effect Legendary Edition\Game\ME3\BioGame\DLC" directory and make a screenshot of all folders in the directory. 

Do you have a save before you installed the mods or a ME3 save from the original trilogy you could test with?

On Origin. Here is my screenshot.

Now I start new save game and play it all again test if i'm going to experience the same problem.