loss of sound on mass effect andromeda
After a period playing mass effect andromeda in multiplayer, the audio completely cuts out leaving just voice comms playing in the background. It makes multiplayer absolutely dreadful. It is like...
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So.... any update at all?
Four times today, and if I don't exit all the way through main menu (waiting for that loading screen too) it rebuilds all the shaders when launching the game again.
There are no events in Windows Eventlog, I cannot find any other logs from the game.
Is there anything we can do to help troubleshooting?
I cannot find any pattern to exactly when this happen.
Please give us a sign that you are at least working on the problem!
I think the worst thing of all about this problem is that it has also been left to ride a lot longer than just the time since early april for Mass Effect Andromeda.
I did some digging around the various EA answers forums looking for other games that use the frostbite generation 3 engine to see if any of them were getting reports of the loss of all audio just like this game. There was a clear set of cases and reports of it happening, so i've summarised them below:
Battlefield 4: (uses frostbite 3 (3rd generation))
1st November 2013 http://answers.ea.com/t5/Battlefield-4/Irritating-Sound-bug-Audio-loss/m-p/1759591#M28938
2nd November 2013 http://answers.ea.com/t5/Battlefield-4/Sound-issue-sound-is-gone/m-p/1765073#M30482
16th November 2013: http://answers.ea.com/t5/Battlefield-4/BF4-Sound-issues-online/m-p/1852477#M48537
25th December 2013 http://answers.ea.com/t5/Battlefield-4/Loss-of-sound-pc/m-p/4158175#M165349
Dragon Age Inquisition: (uses frostbite 3 (3rd generation))
27th November 2014 http://answers.ea.com/t5/Dragon-Age-Inquisition/Lost-All-Sound/m-p/4052335#M17393
9th Decenber 2014 http://answers.ea.com/t5/Dragon-Age-Inquisition/Dragon-Age-Inquisition-Audio-suddenly-stopped-working-No-Sound/m-p/4097822#M25464
Star Wars Battlefront: (uses frostbite 3 (3rd generation))
19th November 2015 http://answers.ea.com/t5/Technical-Issues/AUDIO-CUTTING-OUT-FIX-PLEASE/m-p/4955902#M4489
21st November 2015 http://answers.ea.com/t5/Technical-Issues/Sound-Cutting-Out-At-Random-Points/m-p/4961688#M5378
5th December 2015 http://answers.ea.com/t5/Technical-Issues/Sound-stops-after-2-or-3-games/m-p/4997403#M7975
Fifa 2017 (uses frostbite 3 (3rd generation))
29th September 2016 http://answers.ea.com/t5/Technical-Issues/Fifa-17-No-Sound-Audio-PC/m-p/5588115#M3184
11th October 2016 http://answers.ea.com/t5/Technical-Issues/Online-problems-Connectivity-No-Sound-after-first-match-done/m-p/5618582#M6723
Battlefield 1: (uses frostbite 3 (3rd generation))
21st June 2017 http://answers.ea.com/t5/Technical-Issues/Audio-dropped-in-the-middle-of-match/m-p/6125420#M17459So as you can see, this issue or at least the symptoms of it, are NOT new.. they've been known about for a long time, but never from what i can see has a resolution every been done.
Well Battlefront II (due out soon!) and Anthem (Due out 2018) both use the same engine, So i'm not sure I'll be splashing my cash for those unless they get to the bottom of this sound issue once and for all.
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