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stryperfanatic's avatar
2 years ago
Solved

Mass Effect 1 on Legendery Edition keeps crashing

My copy of Mass Effect Legendary edition keeps crashing while playing the first game. When I play it for hours, it stops playing and says their was an error, and closes out. Request an update/patch to my game to fix the problem. Also, the mission on Feros has my party characters frozen in place instead of following me; had to close out and start again to fix it. Requesting a fix for that issue also.  

PRODUCT CODE: 1463374283

USERNAME: Stryperfanatic77

DATE AND TIME OF BUG: March 16, 2024 - (10:00 PM)

DEVICE TYPE: Playstation 4 Slim

TROUBLESHOOTING STEPS TAKEN: Restart game, submit feedback, Restart device

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @stryperfanatic 

    Can we start by trying the following?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Check for updates 
    • Restore Licence
    • Entering Safe Mode and Rebuild your PS database

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