Hey, so I played through ME1 fine and am ready to move onto ME2 on Xbox One Legendary Edition.For some reason the game just won’t install. Was stuck on 0% for ages. I cancelled the install, reloaded the Xbox and tried again. Has been stuck on 1% for 8hrs.Anybody have any ideas? Internet connection is completely fine can download other games no issues.Thanks for any help! Really disappointed I can’t play!

Hi there, @CeejWeapon22 I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Mass Effect 2 won’t download - Xbox One

19 Replies

EA_Aljo
Community Manager
5 years ago
Hi there, @CeejWeapon22

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
hanlives15
5 years ago
Ive been trying to update it for 3 days it gets to 99% goes away like it never even started.
EA_Aljo
Community Manager
5 years ago
@hanlives15

Have you checked to make sure there isn't a partial installation on your system/external hard drive? If so, start the installation again, but try pushing it to your console through the Xbox store at xbox.com. Let me know what happens. Thank you.
hanlives15
5 years ago
I will check it. 1 and 3 downloaded fine just 2 seems to be the issue thank you
EA_Aljo
Community Manager
5 years ago
@hanlives15

You're very welcome. Let me know what happens. Thanks!
CeejWeapon22
5 years ago
It eventually worked. Power cycled 4 times and finally it completed the download fully.
EA_Aljo
Community Manager
5 years ago
@CeejWeapon22

Great! Glad to hear it! I'm sorry for all the trouble though. If you have any other issues, please reach out to us again. Have fun 🙂
amandahorn927
5 years ago
Same issue! I had it installed, in fact was halfway thru the game. After the June 7th update it has mass effect two installing again and it’s stuck at 81%. Not sure what to do. On Xbox one. So frustrating
amandahorn927
5 years ago
I’m having the same issue. But how did you do this exactly step by step? I’m a more casual gamer and am not sure how to do this when I have the physical copy of the disc. Thank you.
amanda
EA_Aljo
Community Manager
5 years ago
Hello, @amandahorn927

Did you try the power cycling instructions I provided previously? It sounds like it took a few tries to get this resolved for the OP so it would be good to give it multiple attempts if it's not working the first time.