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CeejWeapon22's avatar
CeejWeapon22
4 years ago
Solved

Mass Effect 2 won’t download - Xbox One

Hey, so I played through ME1 fine and am ready to move onto ME2 on Xbox One Legendary Edition. For some reason the game just won’t install.  Was stuck on 0% for ages.  I cancelled the install, reloa...
me legendary edition
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hi there, @CeejWeapon22 

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Hi there, @CeejWeapon22 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • hanlives15's avatar
    hanlives15
    4 years ago

    Ive been trying to update it for 3 days it gets to 99% goes away like it never even started.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @hanlives15 

      Have you checked to make sure there isn't a partial installation on your system/external hard drive? If so, start the installation again, but try pushing it to your console through the Xbox store at xbox.com. Let me know what happens. Thank you.

      • hanlives15's avatar
        hanlives15
        4 years ago

        I will check it. 1 and 3 downloaded fine just 2 seems to be the issue thank you

  • CeejWeapon22's avatar
    CeejWeapon22
    4 years ago

    It eventually worked.  Power cycled 4 times and finally it completed the download fully.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @CeejWeapon22 

      Great! Glad to hear it! I'm sorry for all the trouble though. If you have any other issues, please reach out to us again. Have fun 🙂

    • tommieteatime's avatar
      tommieteatime
      4 years ago
      @CeejWeapon22 Did you uninstall every time and then use the website store to install? I've tried so many times and it keeps downloading only the first one.
  • tommieteatime's avatar
    tommieteatime
    4 years ago
    @EA_Aljo hi I went into this thread as I'm having the same issue. I've tried your suggestion but this isn't working. Is there a step by step you could explain please in case I'm doing something wrong. Thanks in advance
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Hello, @tommieteatime 

      I'm not sure how I can explain those instructions better. What part of them were you confused about? Also, just to be sure, is your download getting stuck at 0%?

      • mindlessjedi's avatar
        mindlessjedi
        4 years ago
        @EA_Aljo
        I have the exact same issue mass effect one plays fine mass effect 2 does not install. On Xbox series x loved the original really disappointed it will not install correctly

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