I had this same issue and after chatting with EA Support they said if you have the latest version then the Extended Cut DLC is built into the game. That's why you won't be able to see it in the add-on section.
That just isn't true. I also spoke to EA support. Evidently they don't know what they're talking about.
I definitely had the latest version installed and the extended content folder was missing from the installation directory.
Fortunately I was able to acquire the DLC via other means, paste it in there and experience the full ending in all its glory.
For those having the same issue and want to finish the game without waiting an eternity for EA to maybe sort things out - I'd advise doing the same.
The Extended Cut is indeed included in the WiiU version of the game.
I'm having the same issue. I tried to contact EA support but they said the DLC isn't available anymore and that they'd take my feedback which doesn't help...
I know I don't have the DLC because I just played through the ending and it was the original one. Is there something special I need to say to EA support to get this?
You play on the WiiU as well?
No, I play on PC (Origin). The support rep told me the DLC is not available anymore which seems odd.
That is odd, as it still shows extended cut DLC in my extras tab in Origin app.
As @mcsupersport rightly said, what the support rep told you is just plain wrong.
What does it say about the DLC under the "Extra Content" Tab?
It just doesn't exist.
Album with what I'm seeing: https://imgur.com/a/YrWUzOc
I can try with a different support rep, just seeing if there is something I should be saying so they'll unlock it for me.
Try to clear your Origin cache.
All settings in Origin (only in Origin not in the games) are back to default settings after this.)
Unfortunately no dice. âšī¸
I'll try support again I suppose.
Community AdminCan I check what region you're in, and whether you use a VPN? I'm curious also whether timing is a factor, approximately when did you add the game to your account?
On my side, like the others here, it's showing up between Earth and the Firefight pack.
I too, cannot find the extended dlc under the extra content tab on Origin (PC). And from what I've read here all you get from EA is that "it isn't free DLC" from CS, this guy Ataashi who was supposed to check in and inform us just up and vanished and the latest EA representative to comment (EA David) sprouted some nonsense about VPN (no I am not using any) and that it's there for him between such and such DLC.
Yeah, thank you very much David, you had it installed when it was free and it is shown on your account, GG. I and many other guys did not download it back then and it is NOT free for download, or even there now! Do you have anything else helpful for us or is it just EA proving once more why it's the most hated gaming company on the planet?
I have the same issue as most others. The Extended Cut is not listed in the Extra Content. I'm living in Switzerland.
I don't use VPN and I bought ME3 when it released, so it was added to origin when the game was merged to th platform.
I'm having the same issue in the US, Customer support is completely unhelpful, just stating that its not a free download. I'm getting nowhere with my attempts to reach anyone who knows anything about this. Can anybody help?
Has anyone had any luck with this? I just wanna download the directors cut with paying the 30 dollars on Origin.
I found the DLC on the Microsoft store, but that wont allow me to download it to the EA play Version of ME3
I also have XBOX gamepass for PC with gives me EA Play, I don't know what im supposed to do here.
UPDATE:
Contacted EA support and was given some lame statement. Totally unhelpful.
Transcript is below:
Sagar (9/8/2021, 5:11:32 AM): Thank you for contacting EA HELP, my name is Sagar, may I start with your first name please?
(9/8/2021, 5:11:37 AM): Nic
Sagar (9/8/2021, 5:12:00 AM): Hi Nic!
Sagar (9/8/2021, 5:12:04 AM): Hope you are doing fine today.
Sagar (9/8/2021, 5:12:08 AM): Could you brief us about your concern so that we can help you further with it?
(9/8/2021, 5:13:20 AM): Im trying to figure out how to get access to the Free Mass Effect 3 Director's Cut DLC without buying the $30 DLC Collection Pack
(9/8/2021, 5:14:10 AM): I downloaded ME3 through EA Desktop Via EA Play pass
Sagar (9/8/2021, 5:15:02 AM): Oh, so you want know how you can access the Mass Effect 3 Extended Cut ending using the EA Play you have.
Sagar (9/8/2021, 5:15:07 AM): Rest assured, I will surely check it for you and help you with it.
(9/8/2021, 5:15:51 AM): Yes, I know that the EA playpass version does not include it outright and the only other way i can find it is through the paid DLC pack
Sagar (9/8/2021, 5:16:47 AM): We checked your case with our team and they informed us that the Mass Effect 3 extended cut DLC is no included in the EA Play subscription and you will require to purchase it separately on the account.
Sagar (9/8/2021, 5:17:08 AM): Here is the link and you can find more details about it.
https://www.origin.com/ind/en-us/store/mass-effect/mass-effect-3/addon/mass-effect-3-dlc-bundle
(9/8/2021, 5:17:59 AM): So what your telling me is that Free content that Millions of people were given access to is no longer free and stuck behind a 30 dollar paywall only being forced on PC players?
Sagar (9/8/2021, 5:18:45 AM): You can check the details for the Mass Effect 3 extended cut DLC on our below article and we found that it is not included with EA Play.
(9/8/2021, 5:19:19 AM): The link takes me to The DLC Bundle for $30
(9/8/2021, 5:20:03 AM): but a Console player can still download the FREE DLC on their respective storefronts?
Sagar (9/8/2021, 5:20:45 AM): It is not available on the EA Play for the PC users.
Sagar (9/8/2021, 5:21:05 AM): Hope you would understand.
Sagar (9/8/2021, 5:21:23 AM): Also there is no way to manually grant any items from our end.
Sagar (9/8/2021, 5:21:28 AM): Would there be anything else I may assist you with for now?
(9/8/2021, 5:22:55 AM): Can i get an Transcript of this conversation emailed to me please?
(9/8/2021, 5:24:33 AM): ?
Sagar (9/8/2021, 5:25:24 AM): You can save the transcript at your end as there will be an option to on the chat window to do that.
Sagar (9/8/2021, 5:25:28 AM): Hope it would help.
Sagar (9/8/2021, 5:25:32 AM): Have a good day ahead!
Sagar (9/8/2021, 5:25:36 AM): Thank for contacting EA Help. It was my pleasure to help you today. For any query and further help with EA games, you can always contact us or check our knowledge base at help.ea.com for queries.
Bye take care and enjoy!
(9/8/2021, 5:25:36 AM): Thanks
Sagar (9/8/2021, 5:25:41 AM): You are welcome!
Kinda shady EA... really freaking shady....
I feel your pain. Origin CS is (like many others), hit & miss ... mostly miss. As to your particular issue ...
A little unclear on your situation. Is your EA Play only through XBOX Game Pass (for PC or ultimate)? If so, EA Desktop is your only client for Origin games. And ...
...alas, you can't access the DLC (including the free Extended Cut and multiplayer DLC's) through EA Desktop. I thought there was a Bioware rep here who said he'd look into it, but can't find that thread. Anyway, as far as I know, still no fix for this (and wouldn't hold my breath).
Or do you also have EA Play through normal (non-game pass) sub? In which case you should have access to all the content through Origin. Are you saying you have this, but don't see the DLC in Origin?
I do have both Origin launcher and EA Desktop, both using the same account. As for Origin, it doesn't even show my EA Playpass games on there. So as far as Origin goes, there's no way to look at available extra content.
As to the Bioware rep, he did say he'd look into it. But as far as I can tell he never came back with a reply.
And finally I have Xbox Gamepass for PC (Not Ultimate, as I don't own an Xbox console.) I was able to get EA Playpass through XBOX Gamepass.
Also I absolutely thought no one would even reply here, so even though you might not be able to help lol, thanks!
Well, for what little help I'll probably be, you're welcome đ
You have Origin, but do you have an EA Play account purchased through Origin (i.e. NOT your Game Pass for PC version)? It sounds like you don't. So yeah, Playpass games will not be shown there. The Game Pass version of EA Play only works on the EA Desktop client. So I'll offer two possible solutions, neither that great:
1) Purchase 1 month of EA Play on Origin store. $4.99. Then you should be able to install ME3 (through "normal" EA Play on Origin), and the DLC should appear in the "Extra Content" tab. After that expires, since it is in your DLC install folder, it should work from then on via the EA Desktop app and your game pass account. Now that's a lot of "shoulds", so caveat emptor.
2) Purchase ME3 (currently $17.99) on Origin. Then access the DLC as above. You might be able to get a quick refund, but no guarantees. And it is subject to the same shoulds as above. So, obviously, not really a good approach. But thought I'd throw it out there.
Also, look for a DM
Since you resurrected this old thread and my post is just above yours, I feel the need to update the info in mine for those looking for a solution to the (somewhat related) "I can't get the DLC on GamePass/EA Desktop" issue. Turns out, there's apparently a rather simple workaround.
See this thread:
